Customer Service Specialist and Office Receptionist Apprentice

Summary

We are looking for a Customer Service Specialist Apprentice to be our Front of House Receptionist and first point of contact to support the running of our serviced offices. The role requires a switched-on individual who is self-motivated, professional, can work alone, has excellent telephone and customer service skills

Annual wage

£14,625 a year

Minimum wage rates (opens in new tab)

£7.50 per hour

Training course

Customer service specialist (level 3)

Hours

Monday to Friday 8.45am to 5.15pm 1 hour unpaid lunch

37 hours a week

Possible start date

Friday 8 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering emails and messages
Meet and greet visitors and clients
Liaise with external customers: cleaners, maintenance, suppliers
Order office supplies
Accompany potential new tenants on office viewings
Housekeeping and ensuring office and facilities are kept clean and tidy
Ensure office facilities are kept in order
Dealing with Ad-hoc issues as they arise
Using postal/courier sites
Providing a high level of customer service
Compiling and sending letters to clients

Where you’ll work

Riverview Serviced Offices

Amethyst Road

Newcastle Business Park

Newcastle Upon Tyne

NE4 7YL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

If you are using public transport to reach the vacancy, then please take into consideration your travel route and the time it takes to travel.

About this company

Serviced Offices

Company benefits

20 days holiday plus 8 bank holidays taken between 1st January - 31st December Free on-site parking

After this apprenticeship

Potential to have a full-time role within the company following completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.miller@woodspeentraining.co.uk

The reference code for this apprenticeship is VAC1000281485.

Apply now

Closes in 5 days (Wednesday 6 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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