Apprentice Business Administrator

Summary

Join our Continental Product Engineering Apprenticeship and kick-start your career with hands-on experience. Develop valuable skills while working alongside industry experts and contribute to innovative projects that drive the future.

Annual wage

£13,468 a year

Minimum wage rates (opens in new tab)

Salary is negotiable depending on experience and future exams passed.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

37 hours a week

Possible start date

Monday 11 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

- Handle enquiries and requests from new and existing customers effectively and efficiently such as requests for POD’s, stock availability, quotations, product queries (etc)

- Stay on top of client accounts, ensuring we follow through on promises and meet their needs.

- Generating reports for the senior leaders within the organization.

- Working closely with Sales Managers to support key accounts and projects.

- Liaising with other departments (Accounts, Purchasing, QA & Warehouse) where relevant to complete a customer or Senior Leader’s request.

- Offer support in all other administrative areas of the sales team such as order processing, stock allocations, web sales support (etc)

- Inbound & Outbound Calls as well as front of house.

Where you’ll work

Prospect House

Loddon Industrial Park

Loddon

NR14 6JD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORFOLK COUNTY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Advanced Business Administrator apprenticeship standard
Monthly workshops with delivery either online or face to face
1:1 support by an Apprenticeship Assessor
In-house mentorship provider by managers
In-house training programme provided by the employer
Functional Skills in English and maths, if applicable

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Multi-Task

About this company

Continental Product Engineering Ltd, a well-established business in the supply of Natural Gas and LPG equipment,

After this apprenticeship

Growth within Sales department and yearly pay review.

Ask a question

The contact for this apprenticeship is:

NORFOLK COUNTY COUNCIL

Matthew Gilson

matthew.gilson@norfolk.gov.uk

The reference code for this apprenticeship is VAC1000281403.

Apply now

Closes in 7 days (Friday 8 November at 11:59pm)

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