Apprentice Receptionist

Swan Medical Centre

West Midlands, B25 8AA

Closes in 9 days (Sunday 10 November at 11:59pm)

Posted on 9 October 2024

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Summary

We are currently looking for an apprentice receptionist to join our fast-paced GP practice. The Swan Medical Centre is a GP practice with 8000 patients. We have a multi-skilled team of staff including paramedics, pharmacists, nurses, HCA and physiotherapist.

Annual wage
£10,920 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
30 hours a week within the practice opening hours. Monday, 8:00 am - 6:30 pm Tuesday, 8:00 am - 6:30 pm Wednesday, 8:00 am - 6:30 pm or 8:00 am - 1:00 pm Thursday, 8:00 am - 6:30 pm Friday, 8:00 am - 6:30 pm

30 hours a week

Possible start date

Friday 15 November

Duration

1 year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The role will be working on reception dealing with patients and incoming calls, prescription requests, tasks, workflow, online triage with the on-call doctor.

Where you’ll work

4 Willard Road

Birmingham

West Midlands

B25 8AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • This is a work-based apprenticeship 
    • Training will be delivered by Hawk Training both face to face and remotely within your workplace

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 3 or Above)
    • Maths (grade 3 or Above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Initiative
    • Patience

    About this company

    The Swan Medical Centre is a GP practice with 8000 patients. We have a multi-skilled team of staff including paramedics, pharmacists, nurses, HCA and physiotherapists.

    Company benefits

    Eligible to join the NHS Pension scheme. Welcome to attend events such as the Christmas party and social gatherings throughout the year.

    After this apprenticeship

    • The successful candidate would complete the apprenticeship and potentially be offered a permanent role at the surgery

    Ask a question

    The contact for this apprenticeship is:

    HAWK MANAGEMENT (UK) LIMITED

    Rebecca Farmer

    rebecca4@hawktraining.com

    The reference code for this apprenticeship is VAC1000281363.

    Apply now

    Closes in 9 days (Sunday 10 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.