Apprentice Secretary

Summary

We are looking for an apprentice secretary to join our fast-paced GP practice.

Annual wage: £10,920 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 30 hours across the practice opening hours Monday 08:00 – 18:30 Tuesday 08:00 – 18:30 Wednesday 08:00 – 18:30 Thursday 08:00 – 18:30 Friday 08:00 – 18:30 Saturday* 08:00 – 11:00.
30 hours a week
Possible start date: Friday 15 November
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will be working with the practice secretary, typing letters and reports for the clinicians in practice and also send correspondence to the hospitals. Communication with the clinicians and hospitals in regard to patient referrals that have been completed and sent by the practice. Chasing up referral appointments.

Where you’ll work

4 Willard Road

Birmingham

West Midlands

B25 8AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is a work-based apprenticeship

Training will be delivered by Hawk Training both face-to-face and remotely in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Swan Medical Centre is a GP practice with 8,000 patients. Our multi-skilled staff includes paramedics, pharmacists, nurses, HCAs, and physiotherapists.

https://www.swanmedicalcentre.nhs.uk/ (opens in new tab)

Company benefits

Eligible to join the NHS Pension scheme. Welcome to attend events such as the Christmas party and social gatherings throughout the year.

After this apprenticeship

The successful candidate would complete the apprenticeship and potentially be offered a permanent role at the surgery.

Ask a question

The contact for this apprenticeship is:

HAWK MANAGEMENT (UK) LIMITED

Rebecca Farmer

rebecca4@hawktraining.com

The reference code for this apprenticeship is VAC1000281345.

Apply now

Closes in 9 days (Sunday 10 November at 11:59pm)

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