Business Administration Apprentice Level 3 Standard

Summary

The role will include various administrative tasks such as sending emails to customers, data entry, etc. The role is varied, and it will cover all aspects of the business. The candidate will have the chance to learn and gain more skills and experience within every aspect of ThorFire Ltd.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday: 9.00am - 5.00pm (flexible - hours between 35 and 40 per week)
35 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide administrative support for the company
Answering routine telephone enquiries, taking messages, and forwarding them onto the relevant person as required
Email correspondence with customers to arrange access to properties on the scheduled dates
Typing documents and reports
Data entry into our asset maintenance software
Complete general clerical tasks such as photocopying, filing, opening and distribution of mail

Where you’ll work

Kennet Suite

Earl Business Centre

Dowry Street

Oldham

OL8 2PF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE OLDHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard
Off the job training will take place one day a week at Oldham College

Requirements

Essential qualifications

GCSE or equivalent in:

4 Subjects including English and Maths (grade grades 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

The company are moving offices in the next 6 months to Stalybridge.

About this company

ThorFire Ltd is a family-owned business that delivers fire prevention and protection services through a team of specialised professionals. Our services include but not limited to, repairs, maintenance, servicing, and installations. We are a small office in comparison to the work and we promote teamwork amongst our employees. Together, we work towards safeguarding residential and commercial properties against the hazards of fire while providing peace of mind to our clients.

http://www.thor-fire.co.uk (opens in new tab)

After this apprenticeship

Potential progression to full time employment

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

The reference code for this apprenticeship is VAC1000281308.

Apply now

Closes in 7 days (Friday 8 November at 11:59pm)

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