Sales Administrator Apprentice

Summary

Bennett Renault are looking for a Sales Administrator Apprentice to join their sales room based in Leeds. You will be supporting the sales team during the sales of vehicles and processing the documentation required at purchasing as well as other administrative duties.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, shifts to be confirmed.
35 hours a week
Possible start date: Friday 29 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ordering vehicles with given time framesOrdering vehicles with given time frames
Creating customer orders and invoicing
Allocating registration numbers and taxation for new vehicles
Making sure all documentation is correct
Invoicing and registering manufacturer warranties
Submitting daily funding reports
Working with the sales team and processing all documentation accurately and effectively, ensuring all parts of the sales process has been adhered to
Supporting the department’s audit processes, ensuring information and customer details are kept up to date and used accurately and securely
Supporting Accounts and Management in preparing sales reports
Ensuring correct costs including bonus are allocated to the correct vehicles
Monthly vehicle stock check, vehicle write-downs
Working as part of a small team
Answering internal and external calls

Where you’ll work

JAGUAR HOUSE

39-41 BARRACK ROAD

LEEDS

LS7 4AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training will take place at Printworks Campus, Leeds
You will be required to come to college one day per month to complete training

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working

About this company

Here at Bennett Renault, it’s our mission to provide our customers with the best possible service – a service that exceeds expectations and enables you to drive away completely satisfied. To that end, we have several guarantees that mean you can choose us with confidence. Not only will you receive a warm welcome and friendly, impartial advice, you can be sure that our prices are competitive, and that we’ve made sure your new vehicle is reliable.

Company benefits

Flexi-time Free car parking 24 days holiday in additional of bank holidays

After this apprenticeship

Potential progression onto Higher apprenticeship

Ask a question

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