Business Administration Apprentice - Darlington – Find an apprenticeship

Summary

Baltic Apprenticeships are looking for a new Business Administration Apprentice within their operations team. You will be studying toward your Business Administration Level 3 apprenticeship qualification.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday (07:45-16:00. Early Finish Fridays! (15:00).
37 hours a week
Possible start date: Tuesday 26 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a leading provider of apprenticeships in the IT, Tech, and Digital sectors, we are passionate about making a difference for every learner and inspiring them to succeed. Our mission drives everything we do, and with ambitious growth plans, we’re focused on continuing to innovate, enhance the customer experience, and create even more life-changing opportunities. To support these goals, we have an exciting opportunity for a Business Administration Apprentice to join our team.

In this role, you’ll work closely with the Operations Team, providing key administrative support. You’ll assess and improve processes, manage system updates, and take on specific projects, all while gaining valuable experience and skills. If you're looking to start your career in a dynamic, purpose-driven company, we want to hear from you!

This is an exciting opportunity to join our apprenticeship routeway division as a Business Administration Apprentice. Reporting to the Operations Manager, you will provide administrative support to our Operations Team. Completing tasks ranging from assessing and reviewing current processes to leading on system updates. You’ll be involved with the coordination and implementation of new procedures and will frequently have responsibility for specific projects and tasks.

Role Responsibilities (included but not limited to):
• Conduct audits to ensure the RWs are running as productively as possible
• Ensure Routeway SharePoint hub is up to date at all times
• Manage version control for the routeway which will include all personal development and assessment curriculum, resources and supporting materials to ensure we are providing learners with the most accurate and up-to-date information at all times
• Support in the planning and monitoring of cohort inductions ensuring we are maximising routeway capacity
• Ensuring our learner management system remains up-to-date and streamlined
• Follow up with event attendees
• Support of EPA scheduling and turnaround times
• Conduct learner pre-enrolment calls, answering queries to ensure a smooth onboarding process
• Be the point of contact for our learners whilst supporting them through to their final steps with us
• Conduct any additional tasks that allow learners to have a great experience
• Where applicable, support in arranging exams and purchasing and issuing vouchers for all vendor exams

Here are some Baltic benefits that you can look forward to:

Fantastic progressions opportunities
Full training and ongoing support from our in-house enablement team
Fun environment with exciting social events
Early finish every Friday
25+ days annual leave (this increases to 30 days with length of service)
Never work weekends or Bank Holidays
Full office shutdown between Christmas and New Year’s Day
Additional Life Event holiday every year
2 Additional Well-Being Days off every year
Free access to mental health support through SPILL
Local discounted gym membership
Enhanced maternity and paternity scheme (2 years service)

Where you’ll work

Baltic Apprenticeships, Pioneer House, Pioneer Court

Darlington

DL1 4WD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARAGON EDUCATION & SKILLS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.

It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.

This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.

This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3.

Requirements

Essential qualifications

Other in:

English (grade Pass (GC)
Maths (grade Pass (GC)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills

Other requirements

Working hours Please note that anyone under the age of 18 can only work a maximum of 40 hours per week. Any role which exceeds these hours should be amended accordingly, to fall in line with the legislation.

About this company

We’ve been starting careers and creating long-lasting relationships since 2007. Here is an insight into some of our proudest achievements so far, and we’re still working towards transforming more lives through the power of apprenticeships.

After this apprenticeship

Possibility of a full time role after the completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC1000281223.

Apply now

Closes in 20 days (Tuesday 19 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Business Administration Apprentice - Darlington

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