Apprentice Support Analyst
FSP
READING, RG6 1WG
Closes on Friday 31 January
Posted on 8 October 2024
Contents
Summary
We have an exciting opportunity for an Apprentice Support Analyst to join our growing Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful.
- Annual wage
- Competitive
- Training course
- Applications support lead (level 4)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Possible start date
-
Monday 1 September
- Duration
-
2 years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.
- Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
- Support and manage incidents and service requests.
- Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
- Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
- Contribute to initiatives and share knowledge as part of the FSP technical community.
Where you’ll work
NOW BUILDING
HERE & NOW
THAMES VALLEY PARK
READING
RG6 1WG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Applications support lead (level 4)
Equal to higher national certificate (HNC)
Course contents
Your training plan
- The Apprentice schedule consists of working from home one day per week, with the remaining four days spent in our Reading office.
- Apprenticeship training, provided virtually by Multiverse, is planned to take place on the home-working day.
Requirements
Essential qualifications
GCSE in:
- English (grade 2)
- Maths (grade 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
FSP are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.
http://www.fsp.co (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Associate Support Analyst
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC1000281154.
Apply now
Closes on Friday 31 January
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.