Apprentice Support Analyst

Summary

We have an exciting opportunity for an Apprentice Support Analyst to join our growing Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Applications support lead (level 4)
Hours: Monday to Friday, 9.00am to 5.00pm.
37 hours a week
Possible start date: Monday 1 September
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.
Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
Support and manage incidents and service requests.
Produce technical, and ‘end-user friendly’ knowledge guidance & documentation.
Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
Contribute to initiatives and share knowledge as part of the FSP technical community.

Where you’ll work

NOW BUILDING

HERE & NOW

THAMES VALLEY PARK

READING

RG6 1WG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents

use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Your training plan

The Apprentice schedule consists of working from home one day per week, with the remaining four days spent in our Reading office.
Apprenticeship training, provided virtually by Multiverse, is planned to take place on the home-working day.

Requirements

Essential qualifications

GCSE in:

English (grade 2)
Maths (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative

About this company

FSP are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.

http://www.fsp.co (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Associate Support Analyst

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