Office Administration Apprentice
Home Instead - Braintree
Essex, CM7 2YN
Closes in 7 days (Friday 29 November at 11:59pm)
Posted on 11 November 2024
Contents
Summary
Home Instead are looking for a Level 3 Business Administration apprentice to join the team. This role will support a wide variety of administrative functions of our small but growing office and coordinate some office activities effectively and efficiently in order to provide the highest quality service to our clients.
- Annual wage
- £12,313.60 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8:30am to 5pm.
37 hours a week
- Possible start date
-
Thursday 12 December
- Duration
-
1 year 9 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Business Administration Apprentice will be responsible for the following work tasks:
- Warmly greet visitors to the office, answer phone calls in a polite professional manner. Gathering essential information from customer enquiries and passing on clear messages where appropriate
- Maintain effective systems to ensure all digital files and databases are kept up to date
- Support the Registered Manager with all administration involved in client care, such as maintaining care plans
- Organise the calendar for three monthly client reviews, booking in meeting dates suitable for management team and the client
- Support with recruitment administrative processes
- Support with the coordination of Care professional retention activities, such as newsletters and quarterly meetings
- Support with the daily reconciliation of completed care hours
- Support projects and IT initiatives where appropriate
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
Where you’ll work
5 Ignite House
46 Springwood Drive
Braintree
Essex
CM7 2YN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESSEX COUNTY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Self-Motivated
- Flexible
Other requirements
Apprentice must be able to drive.
About this company
Home Instead is a lead provider of non-medical care and companionship for older people. We are committed to changing the face of aging by providing outstanding, personalised care and supporting our communities by sharing our knowledge with outreach events and free courses such as our scam awareness and dementia workshops. Home Instead Braintree provides a broad range of home care support, such as helping to prepare food, support with medication or social care intervention for those living with dementia. This involves a huge amount of organisation in the office to ensure all our clients receive the best possible service and our great team of care professionals are given all the support they need. Our office is based in Braintree, but we cover a wide area from Great Dunmow to Marks Tey and as far north as Sudbury.
https://www.homeinstead.co.uk/braintree/ (opens in new tab)
Company benefits
Health Cash Plan Pension Scheme Discount Scheme Employee Assistance Scheme
After this apprenticeship
May lead to permanent position once the apprenticeship has successfully been completed with the opportunity to progress.
May lead to full time post of office administrator.
Ask a question
The contact for this apprenticeship is:
ESSEX COUNTY COUNCIL
Leon Black
Leon.Black@essex.gov.uk
The reference code for this apprenticeship is VAC1000281150.
Apply now
Closes in 7 days (Friday 29 November at 11:59pm)
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