Apprentice Human Resources Assistant (36056)

Summary

This is a true generalist role which bridges the gap between the HR department and the wider business and acts as a first point of contact for all HR queries. It is a great opportunity for a person who is meticulous and detail focused.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday - Friday, 9.00am - 5.15pm.
36 hours a week
Possible start date: Monday 9 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A normal day would include:

Act as first point of contact to employees and managers to effectively deal with queries or identify the correct route of escalation
Offer guidance to people managers to ensure compliance on people changes or issues such as absence management, performance management, family friendly leave (maternity, paternity and flexible working)
Deal with various HR queries throughout the business and where necessary, produce HR documents – offer letters, reference letters, contract variation letters, salary and bonus letters, probation confirmation letters and leaver acknowledgement letters
Work with the business to review and update job descriptions
Advise managers on recruitment and selection strategies – support managers to write adverts, advertise roles, sift applications, arrange first line interviews, make verbal offers and complete offer documentation
Coordinate the induction and onboarding process for all new starters – ensuring all employees are compliant and feel valued from day one.
Work closely with the HR team to support HR projects – ensuring key stakeholders are engaged
Support the team to update and develop policy in line with the values and culture of the business
Support the centralisation project in Whitefield from a people perspective, i.e. recruitment, induction and daily mentoring of NVQ apprentices
Work in conjunction with Whitefield Office Manager to support H&S across the business
Administering training days from the Whitefield office e.g. manager development, performance training – meet and greet, registration, coordinating refreshments, taking notes, follow up surveys/feedback, reporting on next steps for individuals/teams
Hosting and coordinating lunches – promotions/training/team upskilling events - meet and greet, registration, coordinating refreshments, taking notes, follow up surveys/feedback, reporting on next steps for individuals/teams
Supporting recruitment by attending careers days in local schools/colleges/business showcases – following up from the day, newsletters to sign ups
Involvement in the people conferences – people coordination, registration, manage attendance registers to provide insight into attendees/non attendees
Development of LC Academy – sessions with current team members (apprentices as an example), coordinate, take notes and report on insights
Coordinate sending new starter packs from Whitefield – welcome card, bottle, culture book
Any other reasonable task or key accountabilities as required

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

How you could get there

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

Leonard Curtis House

Elms Square Bury New Road

Whitefield

Greater Manchester

M45 7TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

A Level in:

Any (grade Pass)
Any (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Self-motivated
Personable

About this company

Leonard Curtis is a market leading professional services provider operating across the UK and Channel Islands. Since our formation we’ve supported business owners and advisors by listening and offering practical solutions and tailored advice. Our expert team of specialists deliver positive strategic advice across restructuring and insolvency, funding and law across 27 offices and we remain the largest independent restructuring firm in the UK. We have built an environment that empowers you to express yourself– to have confidence in who you are and what you’re capable of and develop the career you want.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is: