Apprentice Business Administrator

Summary

As an Apprentice within our esteemed logistics company, you will play a pivotal role in supporting our operations, enhancing efficiency, and contributing to the overall success of our organisation. We are looking for a motivated individual who is eager to learn and grow within a dynamic and fast-paced environment.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday through Friday, 9am-5pm, with 30 minutes of unpaid lunch. (Hours can be subject to change due to warehouse capacity, and coverage on Saturdays may be needed.)
37 hours a week
Possible start date: Monday 18 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your key roles and responsibilities will include:

Administrative Support: provide general administrative support to various departments within the company, including maintaining records, filing documents, and handling data entry tasks
Customer Service: assist in addressing customer enquiries, processing orders, and resolving issues to ensure a high level of customer satisfaction
Inventory Management: collaborate with the logistics team to monitor inventory levels, track shipments, and assist in reconciling discrepancies
Logistics Coordination: support logistics coordination efforts, such as scheduling deliveries, coordinating transportation, and ensuring timely dispatch and receipt of goods
Data Analysis: assist in gathering and analysing data related to logistics operations, allowing the company to make informed decisions and identify areas for improvement
Documentation: assist in preparing and organising various logistics-related documents, including contracts, agreements, and compliance paperwork
Communication: maintain effective communication channels between different departments and external stakeholders to facilitate smooth logistics operations
Training and Development: participate in structured training programs to acquire knowledge of logistics procedures, software systems, and industry best practices

Where you’ll work

Unit 6

Mercia Park, Hill Top Way, Stretton-En-Le-Field

Swadlincote

DE12 8AN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The training provider will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and complete work.

Level 2 Apprenticeship in Customer Service Practitioner standard
Functional Skills in Maths, English and ICT (unless exempt)

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Apprentice Employment Agency is acting as a Flexi-Job Apprentice Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About this company

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

After this apprenticeship

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company dependant on apprentice performance and business requirements.

Ask a question

The contact for this apprenticeship is:

DSV Road

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

The reference code for this apprenticeship is VAC1000280823.

Apply now

Closes in 12 days (Wednesday 13 November at 11:59pm)

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