Business Administration Apprentice

Summary

A great chance has become available for a Business Administration apprentice to join our innovative and successful company at our office in Droitwich. This is an excellent opportunity for you to become part of our growing team and receive high-quality training that will prepare you for your future career in sales and business administration.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Friday: 08.00 am – 16.30 pm Including 30 minutes unpaid lunch
40 hours a week
Possible start date: Tuesday 1 July
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your core responsibility will be to provide a high quality service to our customers.

Sales - to increase sales through the conversion of incoming phone and email sales enquiries
Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
Enquiries- to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
Back Office support - Give excellent and timely support to external sales team

Due to that, you will get the chance to get to know our headquarters in Germany during a two-week stay. In Germany you will receive extensive training in a wide range of areas such as marketing, product management, logistics and production.

Where you’ll work

Unit 104, Pointon Way

Stonebridge Cross Business Park

Droitwich

WR9 0LW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in McKenzie Way (WR4 9GN).

You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Patience
Flexibility
Punctuality
Reliable
Self motivated

Other requirements

We may close the position earlier than stated if we have found a suitable candidate.

About this company

Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 475 colleagues at ten European locations, we work every day to support our customers in their success with our products and services. From our Droitwich office, we serve customers throughout the UK with our sales team in the office and in the field. High delivery performance, excellent customer advice and continuous expansion of the product range form the basis for our growth. Once a year, we get together with the entire team in Germany for a big summer party.

https://www.ostermann.eu/en_GB/page/career (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship we hope that you would like to stay with us and progress your career. We would also welcome you continuing to study and complete other courses you may wish to do.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905330732

The reference code for this apprenticeship is VAC1000280808.

Apply now

Closes on Monday 30 June

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