Business Administration Apprenticeship (Clinical Coder)

Summary

Do you want to have a job that makes a difference and helps people? Are you organised, a little bit nerdy (in the best way) and keen to use your skills to help our doctors, nurses, and other healthcare staff to provide an outstanding service? Then you might fit in very well in our coding team as an apprentice.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, hours to be agreed.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of your apprenticeship, you will gain the skills and knowledge to complete the following tasks. You will be fully supported and trained by the Oldham College and the employer:

The role of Clinical Coder will be to triage all incoming clinical documents and letters, adding the appropriate codes to the patients record in the clinical system, and then determining whether they should be forwarded to the GP or another member of the Practice team to action
The post holder will play a significant and important role in reducing the administrative workload for GPs
Downloading of electronic documents into the patients records in the clinical system
Accurately coding the above mentioned documents, including diagnostic test results, follow up, etc
Undertaking triage to determine which documents need to be passed to a GP or other healthcare professional where their input is required
Send tasks, as appropriate, to GPs and other healthcare professionals via the clinical system
For paper documents which have been scanned, access these via the tasks that have been sent to the GP Assistant. Undertake the coding and triaging as outlined above for electronic documents
Liaise and communicate, as appropriate, with other colleagues in the Practice, for example secretaries, administrative staff by way of tasks sent from the clinical system
Monitor the number of outstanding electronic documents and tasks, ensuring that these are actioned in a timely manner. Liaise with the Line Manager if there are any capacity issues in dealing with these so that support, as required, can be provided
Aim to clear all electronic documents and tasks within one working day
Participate in monthly audits
Partake in practice meetings
Liaise with outside organisations, such as hospitals/NHS111/Out of Hours provider

Where you’ll work

Hollinwood Medical Practice

1 Clive Street

Oldham

OL8 3TR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE OLDHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend regular training sessions at the Oldham College and in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4/A*-C)
Maths (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Reliable and hard working
Can follow instructions

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applications will only be accepted through the National Apprenticeship Website: https://www.gov.uk/apply-apprenticeship Please do not contact the employer direct. If your application is successful, you will be contacted by The Oldham College (normally via email) to invite you to attend a pre-interview and initial assessment.

About this company

We are one of 10 doctors practices run by Hope Citadel, a primary care provider with a heart for deprived communities, mainly in Oldham and Rochdale, and employ over 200 staff. We were started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in.

https://hopecitadel.org.uk/ (opens in new tab)

After this apprenticeship

A full time role as a Clinical Coder.

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

Deborah.Wynn@oldham.ac.uk

0161 785 3586

The reference code for this apprenticeship is VAC1000280791.

Apply now

Closes in 9 days (Friday 8 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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