Customer Service Apprentice

Summary

Chase Eyecare has an amazing opportunity for a Customer Service Apprentice to join their dedicated and caring team, making a long term career, with possible future opportunities to progress for the right candidate. If you have great communication skills, are keen to learn and understand confidentiality, this apprenticeship could be for you!

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Saturday (Saturdays are done via a rota). Monthly shifts to be confirmed between the hours of 9.00am - 5:15pm. 45 minute break.
30 hours a week
Possible start date: Monday 25 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Using computer systems
Inputting data/ processing orders
Answering calls/ booking appointments
Fitting glasses
Advising customers on suitability
Preparing clinics/ printing forms
Recalling patients when appointments are due
Filing/ admin duties
Maintaining high levels of cleanliness.
Understanding confidentiality/ follow GDPR
Any other day to day duties as requested by the manager

Where you’ll work

75 High Green

Cannock

Staffordshire

WS11 1BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner level 2
Functional Skills Maths/ English (If required)
No day release, worked based learning (qualification completed within the working environment)
20% off the job training

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

'We Have Over 100 Years Experience, Our Cannock Practice was first established in the town in 1906. We’re proud to have been a part of the community for such a long time, and believe we’ve achieved this by never losing sight of what is important to us – our patients, and ensuring they receive the very best eye care possible.'

After this apprenticeship

Long term career, with possible opportunity to progress further.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC1000280783.

Apply now

Closes in 21 days (Friday 22 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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