L3 IT Support Technician Apprentice
PORTSMOUTH WATER LIMITED
Hampshire, PO9 1LG
Closes on Saturday 30 November
Posted on 4 October 2024
Contents
Summary
If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Helpdesk Support /IT Technician, to learn new skills and progress within the IT field.
- Annual wage
- £23,485 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Mon - Fri 08.30 - 16.45
38 hours a week
- Possible start date
-
Monday 9 December
- Duration
-
1 Year 10 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Why choose an apprenticeship with Portsmouth Water?
This role is a fantastic first step towards working in IT support. You will be part of a team where you will learn everything about IT support. Working closely with the IT support team and Portsmouth Water staff to investigate and resolve IT problems on desktop, server and cloud infrastructure.
Joining the team as an apprentice, you will be resolving support tickets from Portsmouth Water system users and key duties including:
- Triaging user incidents raised in the service desk portal and working to resolve the issues
- This could range from helping people reset passwords, to bringing our critical applications back online
- Investigating user requests and delivering them in line with Portsmouth Water IT tools and frameworks
- Resolving desktop and mobile device issues
- Supporting investigating of security incidents and auditing
- Supporting the project and transformation teams with governing the delivery programmes
- Design, develop and test changes to the applications and reporting system
Where you’ll work
Po Box No8
West Street
Havant
Hampshire
PO9 1LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PETA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship.
This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Portsmouth Water team combined with 25 days of off the job training at the PETA training centre in Cosham.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Interest in IT / hardware
- Interest in fixing IT issues
- Interest resolving IT issues
- Strong communication skills
Other requirements
Benefits: 25 days holiday per year (plus 1 life event day & 8 recognised UK Bank Holidays). Pension (Company contribute double, plus 5% of the employee contribution). 3x Life Assurance. Onsite parking at HQ. Employee Assistance Programme. Potential progression in the future. Annual company performance bonus. Enhanced maternity and paternity leave. Up to 5 days paid leave for those suffering perimenopause/menopause symptoms. Training – Statutory, Company-wide and Job specific. Includes e-Learning via the Interactive Health & Safety Company (iHasco). Ability to claim the cost of one annual professional membership subscription fee regardless of grade. Free eye tests and a contribution towards glasses for DSE use. Regular information and health campaigns throughout the year. Role and tasks specific medicals e.g. confined space, HAVS etc. Long service awards. Merit awards.
About this company
At Portsmouth Water we have been supplying water to Portsmouth and the surrounding area since 1857. Providing high quality public water supplies to a domestic population exceeding 698,000, as well as many important industries, large defence establishments and varied commercial businesses. Our company has a proud record of maintaining high standards of customer service, whilst having the lowest water supply charges in England and Wales. We build success through a collaborative approach and by developing sustainable relationships. We will endeavour to provide a better service for both our internal and external customers and our colleagues. We will achieve this by following the Portsmouth Water core values of Excellence, Integrity & Future Focus.
After this apprenticeship
Potential progression routes will be discussed throughout the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC1000280616.
Apply now
Closes on Saturday 30 November
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.