IT Support Apprentice

Summary

If you are passionate about people and technology, need to be challenged and have a “work hard, play hard” work ethic, then please read on.

Annual wage: £13,500 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Monday to Friday, 9am to 5pm.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 5

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.

This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained.

The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount.

Delivery of 1st line remote support services to contracted and non-contracted customers
Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
Ensuring all incidents and service requests are logged into ITSM package
Ensuring all SLA obligations are met in delivery of above services
Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines)
Implementation and/or fulfilment of remote service requests and installations when required
Recommendations of relevant improvements, new technical procedures, products or services to line management
Running of the “workshop.” This includes reloading of machines operating systems and hardware diagnostics

Where you’ll work

Utilize House

Bentalls

Basildon

Essex

SS14 3BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Creative
Positive attitude
Willingness to learn
Team Player
Hard-working
Motivated
Passion for ICT

About this company

Utilize plc and its group of companies represent a young, dynamic and growing business in which to forge a career. Established in 1997 the company has a strong heritage in delivering industry leading technology services across the South East. Averaging 23% growth year on year, since its inception, Utilize enjoys low staff and customer churn rates coupled with an aggressive acquisition and growth strategy, offering management a challenging and rewarding environment to work in

After this apprenticeship

Career progression opportunities
Secure a full-time position after successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is: