Service Desk Apprentice

Summary

We are looking for an office administrator to join our team. Tasks will include answering the phone, sending emails, creating quotes, and more.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday, 9.00am - 5.00pm. Tuesday, 8.00am - 2.00pm. Wednesday, 11.00am - 5.00pm. Friday, 9.00am - 3.00pm.
30 hours a week
Possible start date: Monday 28 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be required to:

Answer the phone to customers and ensure customers are kept updated on the progress of their jobs.
Email suppliers and customers
Record job information
Log information on our internal job management system
Allocate jobs to engineers
Create quotes and invoices
Order parts
Liaise with field engineers

Where you’ll work

UNIT 8

TALBOTS LANE TRADING ESTATE

TALBOTS LANE

BRIERLEY HILL

DY5 2YX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Apprenticeship Standard:

The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks

Requirements

Essential qualifications

GCSE in:

English (grade 3/D)
Math (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working

About this company

Nova Catering Repairs offers repairs, installation, and maintenance checks of your commercial catering equipment, to restore your commercial kitchen back to its usual operation.

After this apprenticeship

Potential permanent position on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Maadiyah Hamid

mhamid@halesowen.ac.uk

01216027741

The reference code for this apprenticeship is VAC1000280422.

Apply now

Closes in 13 days (Friday 18 October at 11:59pm)

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