Service Administration Apprentice

Summary

Teledyne Valeport Ltd are looking for an enthusiastic Service Admin Apprentice to join our busy Service team. Training will be given so that you will become fully competent in all aspects of administration. Skills which you will be required to develop will include updating of spreadsheets, re-writing service reports, updating customer information.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 5 days per week including college day. Days and shifts tbc.
40 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main work tasks will consist of:

Responding to customer emails
Issuing service quotation
Providing administrative support to the service department

Where you’ll work

St Peters Quay Totnes

Devon

TQ9 5EW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

To facilitate your requires off-the-job training, you will attend one day a week at South Devon College, Paignton during term time. Level 2 and Level 3 qualifications gained in order to complete the Level 3 apprenticeship standard. You will have an assigned assessor coach who will complete regular progress reviews. Functional Skills Level in English and Maths if required for framework.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Customer care skills
Initiative

About this company

Established in 1969, Teledyne Valeport designs and manufactures instrumentation for the oceanographic, hydrographic and hydrometric communities, with a worldwide customer base that includes: Environmental, Defence, Oil and gas, Water supply, Renewable energy, Constructions, Dredging, Civil engineering sectors.

https://www.valeport.co.uk (opens in new tab)

Company benefits

There are many benefits in working with Teledyne Valeport which include: 24 days annual leave as standard, An extra day off on your birthday, Free on-site parking, Free tea and coffee, Staff social events.

After this apprenticeship

Continued future employment within Service administration. Also gain a transferrable set of skills and knowledge.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Caroline Field

carolinefield@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000280404.

Apply now

Closes in 20 days (Friday 25 October at 11:59pm)

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