Apprentice Customer Service Representative
PHS Engineers Limited
Colchester, CO6 4LT
Closes in 20 days (Friday 25 October)
Posted on 3 October 2024
Contents
Summary
We are looking for an organised individual to join our team as an Apprentice Customer Service Representative. As part of this role you will study towards the Business Administrator Level 3 Apprenticeship whilst experiencing a range of administrative duties.
- Annual wage
- £11,648 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm with a 1-hour lunch break.
35 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Process bookings and send out relevant information to new and existing clients as well as the engineers
- Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit
- Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers
- Ensure bookings made are recorded accurately, filed securely and updated daily
- Manage all engineers' diaries using our CRM Software
- Contribute to targets in the business plan by up selling other activities where appropriate
- Develop our customer base for PPM Contracts
You will be responsible for:
- Booking new jobs and managing existing jobs
- Managing parts jobs
- Liaising with suppliers
- Constructing quotes
- Managing any further works and engineers’ diaries
- Developing our planned preventative maintenance program with clients
You will report directly to the Directors.
Where you’ll work
Nags Corner
Wiston Road
Nayland
Colchester
CO6 4LT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
COLCHESTER INSTITUTE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
- All delivered within the workplace via online training and at Colchester Institute Campus
Requirements
Essential qualifications
GCSE or equivalent in:
- maths and English (grade 9-3/A*-D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
About this company
We are a reactive emergency response company for heating and commercial catering. We are a small family run business that has been established over 10 years. Every year we have continued to grow significantly and need to enhance our team long term to help support our developing business.
After this apprenticeship
- We will need a long-term office manager within our team and we would like to source the right person via the apprenticeship scheme
Ask a question
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
The reference code for this apprenticeship is VAC1000280361.
Apply now
Closes in 20 days (Friday 25 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.