Apprentice IT Service Technician
HOOD GROUP LIMITED
Southend-On-Sea, SS1 1FP
Closes in 13 days (Friday 18 October at 11:59pm)
Posted on 3 October 2024
Contents
Summary
The successful candidate will work with experienced technicians to provide technical support and maintenance services to the business and our clients. The position offers a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment while earning a salary as an apprentice IT Service Technician.
- Annual wage
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£12,480 a year
Minimum wage rates (opens in new tab)
May increase the hourly rate after a probationary / trial period
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Friday; hours to be confirmed (37.5 hours per week)
37 hours a week
- Possible start date
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Friday 1 November
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Assist senior technicians in installing, configuring, and maintaining systems, including desktops, laptops, servers, and networking equipment
- Respond to service requests in a timely and professional manner, providing technical support both remotely and on-site
- Provide basic troubleshooting and support for hardware and software issues
- Document service interactions and resolutions in a clear and concise manner
- Participate in on-going training and professional development opportunities
- Work effectively as part of a team and contribute to the overall success of the department
Where you’ll work
Dencora Court
Tylers Avenue
Southend-On-Sea
SS1 1FP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BARKING AND DAGENHAM COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Information Communications Technician Level 3 (A level) Apprenticeship Standard
- You will study at Barking & Dagenham College
- Training schedule has yet to be agreed upon, further details will be made available at a later date
This standard aligns with the following professional recognition:
- RITTech for 3
Requirements
Essential qualifications
GCSE in:
- 3 other GCSEs (grade 4/C)
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Troubleshooting
- • A willingness to learn and a
- A basic knowledge of compute
- Passion for technology
Other requirements
Have you listed minimum 5 GCSEs? Are you able to travel to Southend? Hood Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Only shortlisted candidates will be contacted for an interview
About this company
The Hood Group has been providing insurance solutions for over 30 years to well-respected brands, insurance partners and financial intermediaries. Established in 1983, we offer our partners an end-to-end service, from product and quote web platform design, through to sales and retentions. We invest in the careers of all our staff, through training, qualifications and by providing a proactive learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and we provide opportunities such as flexible working and career breaks. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and more.
After this apprenticeship
We offer a supportive and inclusive work environment with opportunities for growth and advancement. If you are looking to start your career in the IT industry and have a passion for technology, we encourage you to apply.
Ask a question
The contact for this apprenticeship is:
BARKING AND DAGENHAM COLLEGE
The reference code for this apprenticeship is VAC1000280334.
Apply now
Closes in 13 days (Friday 18 October at 11:59pm)
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