Organisational Development (OD) - Apprentice Level 3 – Find an apprenticeship

Summary

London Borough of Waltham Forest (LBWF) are looking for an enthusiastic and motivated person to join our Organisational and Development Team. As an Organisational Development Apprentice, you will play a vital role in supporting our daily operations and ensuring smooth administrative processes.

Annual wage: £24,683.08 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The overall course duration for the L3 HR Apprenticeship is up to 22months - that includes the End Point Assessment Monday - Friday 8.30am-5pm 30 mins - unpaid - Lunch break
36 hours a week
Possible start date: Sunday 10 November
Duration: 1 Year 10 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Managing shared mailboxes.
Taking telephone and video calls, being the first point of contact for a variety of stakeholder queries.
Learning about different council databases, inputting data into systems (such as Hornbill, Oracle and SharePoint) and presenting data reports in different formats.
Support the Apprenticeship Manager and further members of the Organisational Development team with daily administrative tasks to ensure the effective running of the team and service.
Supporting the OD Team in facilitating workshops.
Booking of Rooms for workshops/meetings.
Use online management systems to update and record accurate training and learning records.
Financial Tasks including supporting the monitoring and management of finance systems to raise, check and authorise invoices. In addition to assisting with the administration and management of various training related payments across the Council.
Produce promotional material for and support the delivery of events and programmes such as induction events and the Apprenticeship Network.
Assisting Apprenticeship Manager in processes such as induction of apprentices and monitoring progress of apprentices.
Compiling and maintaining electronic training provider’s records.
Note/Minute taking including actioning of notes.
Other ad hoc administrative duties.

Over the course of the programme, you will learn the important knowledge, Skills, and Behaviours you need to know to be successful in the workplace. Discretion, Confidentiality and the ability to demonstrate a high level of flexibility regarding working schedules are key skills for this role.

Where you’ll work

Waltham Forest Town Hall

Forest Road

London

E17 4JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 or above)
Mathematics (grade Grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Initiative
Patience
Motivated
Hard Working

About this company

Waltham Forest Council is ambitious and bursting with energy and opportunity. Over the coming year we will build on our incredible year as the Mayor’s first London borough of Culture 2019. Working with our communities to set out what we want Waltham Forest to be by 2030; this relates to the ever-changing world/ climate emergency, and what that means for the services and infrastructure that we provide. We need to make sure that everything we do today supports that vision,

https://www.walthamforest.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Applicants who have already achieved a Level 3 Business Administration Apprenticeship can still be considered and if successful will be enrolled on to the Level 3 Learning & Development Apprenticeship.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC1000280293.

Apply now

Closes in 10 days (Wednesday 16 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Organisational Development (OD) - Apprentice Level 3

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