Apprentice Network Engineer – 2nd Line Support

AMPITO GROUP

Liverpool, L1 4DQ

Closes in 17 days (Friday 20 December at 11:59pm)

Posted on 10 October 2024

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Summary

As a Network Engineer in 2nd Line Support, you will be part of a highly skilled and fast paced technical team responsible for designing and implementing technology solutions for our global customer base within the Public Sector, Retail and the Corporate Sector.

Annual wage
£16,500 a year

Minimum wage rates (opens in new tab)

15/18k DOE

Training course
Network engineer (level 4)
Hours
Monday to Friday 8:45am to 5:30pm.

38 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Troubleshooting and resolution of complex networking incidents and escalations via tickets
  • Act as an escalation point to our 1st line team
  • Monitoring and fixing of networking alerts
  • Root cause analysis and reporting of network trends
  • Major incident resolution often working with 3rd party on-site engineers
  • On-call support (escalations only, as part of rota).  May include evenings, weekends and Bank Holidays as agreed
  • Identification of improvements to networking systems and infrastructure
  • Comprehensive monitoring of production networks and infrastructure
  • Hardware and firmware upgrades to networking infrastructure – remote and onsite
  • Writing and implementing RFC’s
  • Provision of support and training to team members
  • Creation and maintenance of detailed documentation
  • As required, act as a Technical Escalation point for a number of pre-agreed Managed Service Customers

Where you’ll work

The Tea Factory

82 Wood Street

Liverpool

L1 4DQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents
  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems
  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Network Engineer qualification, with training in how to:

·        Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual

·        Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual

·        Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary

·        Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies

·        Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained

For a full list of programme modules visit: https://velocity-pt.co.uk/

Requirements

Essential qualifications

GCSE in:

  • Maths and English (grade Grade 4 minimum)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Ampito Group LLP is a Global Managed Services Provider and leading supplier of technology solutions, cloud services, and digital media for both Enterprise and Public Sector Customers, across the UK, European, African and US markets. Since its inception in 2006, Ampito Group has seen rapid growth and has developed into one of the UK’s leading multi-vendor service providers. In addition, the Group has designed, deployed and supported some of the largest SD-WAN networks in Europe. With ambitious growth plans, we are looking for highly driven individuals to join our expanding team.

After this apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Tom Crossland

thomas.crossland@velocity-academy.co.uk

07887340679

The reference code for this apprenticeship is VAC1000280270.

Apply now

Closes in 17 days (Friday 20 December at 11:59pm)

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