Business Admin Apprentice

Summary

As an apprentice you will learn the business workflow, and assist in ensuring this runs efficiently. You will communicate with customers, suppliers and colleagues and provide administrative support with processing customer orders, issuing purchase orders and manufacturing administration.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 8.00am - 5.00pm and Friday, 7.00am - 12.00pm
37 hours a week
Possible start date: Saturday 2 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Entering customer sales orders in accordance with quoted lead times and customer deadlines
Answering queries from customers
Providing switchboard support, answering incoming calls and directing them to the appropriate person
Releasing jobs to be manufactured with the correct technical information
Provide administrative support to the Customer Service, Warehouse, Sales and Production Teams
Provide the highest levels of accuracy and attention to detail in order to deliver excellent customer service

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Where you’ll work

Unit 2

Smallbridge Industrial Park, Riverside Drive

Rochdale

OL16 2SH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard Apprenticeship
Training will take place both inside the workplace and outside at Rochdale Training

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Ability to follow instructions
Numerate and Literate Skills
Forward Thinking
Good attitude
Clean Appearance
Genuine Interest in the role
Enthusiastic
Friendly
Helpful
Confident

Other requirements

Candidates must be happy to speak with people over the telephone Candidates must be able to commit to the full duration of the Apprenticeship

About this company

Lee Spring is a busy spring manufacturer and distributor, based in Rochdale. Established as a manufacturer for over 20 years, it is part of a global spring making company based in New York. There are two branches of the company: one is a catalogue-based spring manufacturer and the second is a bespoke spring solution service, working exclusively to customer specifications and offering a design service to solve engineering problems.

After this apprenticeship

Progression Offered to the correct candidate

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860919380

The reference code for this apprenticeship is VAC1000280226.

Apply now

Closes in 27 days (Friday 1 November at 11:59pm)

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