IT Apprentice

MOORDALE FOODS LIMITED

BROUGH, HU15 2TS

Closes in 16 days (Monday 21 October at 11:59pm)

Posted on 2 October 2024

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Contents

Summary

Moordale Foods are looking for an enthusiastic and hardworking individual to join their team as an IT Apprentice. Within this role, you will be responsible for the IT and technical support to all staff and internal users.

Annual wage
£14,625 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8:30am to 5pm

37 hours a week

Possible start date

Tuesday 22 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Central point of contact for users in solving problems with hardware and software issues
  • Maintain day to day critical systems by ensuring the systems are operational and that all are operational and any issues are resolved promptly and properly
  • Developing and delivering value adding management information
    Providing urgent and ad hoc IT issue resolution throughout the business
  • Some flexible and weekend work will be required (eg when upgrading systems)

Where you’ll work

UNICORN HOUSE

BROAD LANE

GILBERDYKE

BROUGH

HU15 2TS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

    • Level 3 Apprenticeship in IT Digital Support Technician
    • Level 2 Functional Skills in Mathematics (if applicable)
    • Level 2 Functional Skills in English (if applicable)

    You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

     

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    About this company

    Moordale Foods Ltd Manufactures and Distributes the Cartwright and Butler Brand. Cartwright & Butler is a high quality range only available at high end retail stores around the globe. We are a Yorkshire company with traditional Yorkshire recipes for preserves and fine biscuits, we do pride ourselves in sourcing the best products globally to generate a range which is of the best quality on customer shelves.

    After this apprenticeship

    After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

    Ask a question

    The contact for this apprenticeship is:

    HULL BUSINESS TRAINING CENTRE LIMITED

    Mya Buckingham

    mya@hullbusiness.co.uk

    The reference code for this apprenticeship is VAC1000280184.

    Apply now

    Closes in 16 days (Monday 21 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.