Office Apprentice

Summary

An opportunity has arisen for an Office Apprentice . You will assist the Sales team and members of the Accounts team; this will include training in sales order processing, credit control, purchase ledger and customer service. Other duties will include filing, making telephone calls to customers and other related ad-hoc duties.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9:00am - 5:30pm.
40 hours a week
Possible start date: Monday 25 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist the Sales team and members of the Accounts team; this will include training in sales order processing
Credit control, purchase ledger and customer service
Other duties will include filing
Managing incoming and external calls to customers
Any other project-related duties

Where you’ll work

UNIT 9-10

BRICKFIELDS

LIVERPOOL

L36 6HY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship will be delivered remotely within the workplace, with onsite visits every calendar month
Functional skills delivered on college premises if required

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative

About this company

We operate as a trade supplier for all the items you will need to run your business. We supply 1000’s of national accounts with products for resale to their customer base. We supply into Vending, Food Service, Office Supplies, Janitorial, Construction, Ships Stores, Coffee Roasters sectors as well as many more. We operate NWT on a strictly wholesale basis, so unless you have a wholesale account with us, you cannot order from us! We do not trade online to the public.

http://nwtfmsolutions.co.uk (opens in new tab)

After this apprenticeship

To be retained as a permanent employee following completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

cmmason@sthelens.ac.uk

01744 623521

The reference code for this apprenticeship is VAC1000280060.

Apply now

Closes in 17 days (Monday 18 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents