Customer Service Apprentice

INNOV8 SYNERGY LIMITED

Willenhall, WV13 2HA

Closes on Tuesday 12 November

Posted on 2 October 2024

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Summary

A recruitment agency, working within the manufacturing, construction, facilities, logistics and commercial sectors. Offering temporary, contract and permanent assignments. There is an abundance of training and development on offer but attitude is key.

Annual wage
£10,649.60 a year

Minimum wage rates (opens in new tab)

Salary to be reviewed

Training course
Customer service practitioner (level 2)
Hours
Monday – Thursday, 9.00am - 4.00pm. Friday, 9.00am - 1.00pm.

32 hours a week

Possible start date

Friday 15 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Telephone inbound / outbound speaking with candidates and potential candidates
  • Filing of company and candidates details in line with GDPR standards
  • Compliance of legal requirements
  • Maintenance of reports via excel and CRM systems
  • Marketing and information gathering/reporting
  • Social media awareness

Where you’ll work

West Midlands House

Gipsy Lane

Willenhall

WV13 2HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner level 2 qualification
    • Functional Skills English and maths to level 2 (if required)
    • Training location to be confirmed 

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade 3-4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Creative
    • Initiative
    • Knowledge of Microsoft 365

    Other requirements

    You will also need to have the following qualities: Continuous improvement ethic, embrace change and puts forward and acts on suggestions to improve processes and service levels. Strong interpersonal skills, communicate clearly and concisely and demonstrate effective listening skills. Strong customer service ethic, demonstrate a positive and courteous approach ensuring all customer queries are responded to quickly and efficiently Strong organising skills, methodical approach with close attention to detail and adherence to Company standards and procedure Good team player, enjoy supporting others to get things done.

    About this company

    At Innov8 Synergy Talent Management we are not one of those traditional recruitment businesses that roll out standard information and put constraints and hurdles in front of you. We are proactive, helping all our clients concentrate on their core business whilst ensuring you receive the service you deserve. We offer a wide range of recruitment packages, and business support functions to a whole host of business sectors. Innov8 Synergy Talent Management have both operational and strategic recruitment expertise with a proud reputation for providing people solutions. “Recruitment is a vital component in any business and something we can assist you with through our recruitment services provision if you are looking for permanent, contract or short-term temporary cover”.

    After this apprenticeship

    • Potential to join a growing and ambitious team full time as a core valued member.

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Ryan Whitehouse

    ryan.whitehouse@novatraining.co.uk

    The reference code for this apprenticeship is VAC1000280048.

    Apply now

    Closes on Tuesday 12 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.