Customer Service Level 2 Apprenticeship
Mayfield Medical Group
TYNE AND WEAR, NE32 5SE
Closes in 11 days (Thursday 17 October)
Posted on 2 October 2024
Contents
Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
(Monday to Friday 8:30 - 6pm with one half day a week – TBC whether this is AM or PM half day)
37 hours a week
- Possible start date
-
Sunday 17 November
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Dealing with patient queries
- Be able to cover all reception positions as necessary
- process appointment requests for today and future appointments from patients by telephone and in person
- Cancelling appointments when necessary
- Deal with home visit requests
- Organise E-referral appointments (hospital referrals)
Computer
- Registrations of new patients – computer data entry and medical records.
- Process patients change of address – computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Keep up to date accurate records
- Answer and process incoming telephone calls
Where you’ll work
MAYFIELD MEDICAL CENTRE
PARK ROAD
JARROW
TYNE AND WEAR
NE32 5SE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GATESHEAD COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer service practitioner Level 2 Apprenticeship Standard
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
About this company
This is a GP Practice that has been established for many years. We have a practice population of 9000 patients so the demand is very high and the day to day running is very busy. We would like to develop our teams and create job roles within our practice by training apprentices up who are pro-active, interested and an asset to the practice.
After this apprenticeship
Progression for the right candidate.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
apprenticeships@gateshead.gov.uk
The reference code for this apprenticeship is VAC1000280042.
Apply now
Closes in 11 days (Thursday 17 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.