Customer services Apprenticeship level 2

SOLUS (MIDLANDS) LTD

Smethwick, B66 2EP

Closes in 27 days (Tuesday 26 November at 11:59pm)

Posted on 29 October 2024

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Summary

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Where you’ll work

109 Middlemore Road

Middlemore Industrial Estate

Smethwick

B66 2EP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SANDWELL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer service Level 2 City & Guilds qualification.
    • No days are required to attend college as all work will be done remotely. No days are required to attend college as all work will be done remotely. 

     

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade GCSE 2)
    • Maths (grade GCSE 2)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    About this company

    The company is one of the longest established car hire brands in the UK. Originally life started out as a wedding services company including wedding car hire based in Cradley Heath. However, now the family run business has been transformed into a company with over 20 cars available for a variety of events including weddings, school proms, hen nights and birthdays.

    https://www.finishingtouchcars.co.uk (opens in new tab)

    After this apprenticeship

    Depending on the employer there's usually a clear path to promotion once you complete your apprenticeship, moving up from customer service assistant to supervisor, team leader and then into more senior management roles.

    Ask a question

    The contact for this apprenticeship is:

    SANDWELL COLLEGE

    Luke Minshell

    luke.minshell@sandwell.ac.uk

    The reference code for this apprenticeship is VAC1000279914.

    Apply now

    Closes in 27 days (Tuesday 26 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.