Clinical Administrator apprenticeship
MILBORNE PORT SURGERY
SHERBORNE, DT9 5FH
Closes in 10 days (Tuesday 15 October at 11:59pm)
Posted on 1 October 2024
Contents
Summary
This role provides variety as well as the opportunity to gain experience in all departments that work together to form our great team. We pride ourselves on forward thinking innovative solutions to problems and embrace new technology and processes. This role encompasses both patient and non-patient facing work both of which are equally rewarding.
- Annual wage
- £17,846 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Although working patterns will be fixed, a degree of flexibility is essential to provide cover for holidays and sickness. Hours of work are between the hours of 08:00 and 18:30 but we also provide one late surgery a week until 20.00.
30 hours a week
- Possible start date
-
Tuesday 5 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering calls from patients and third parties (e.g. pharmacies, hospitals)
- Using practice systems like EMIS, askmyGP, Clarity Team Net, and AccuRx
- Handling incoming calls and askmyGP requests promptly
- Assisting patients and visitors at the reception desk
- Managing patient queries about appointments, results, referrals, etc
- Registering new, temporary, and emergency patients
- Processing patient records and deductions as per practice protocols
- Booking appointments, home visits, and consultations
- Making calls on behalf of clinicians
- Communicating clinical results and updating patient records
- General admin tasks (photocopying, scanning, filing, etc.)
- Opening and distributing mail
- Keeping reception and waiting areas tidy
- Typing and sending letters
- Using Microsoft Office and chaperoning GPs (after training)
- Disposing of confidential waste
- Following all practice procedures and maintaining confidentiality
- Other duties assigned by the Care Navigation Lead or Practice Manager
Where you’ll work
MILBORNE PORT SURGERY
GAINSBOROUGH
MILBORNE PORT
SHERBORNE
DT9 5FH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRIDGWATER AND TAUNTON COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Delivery of this training will take a blended approach, predominantly online with some timetabled masterclasses at our Bridgwater or Taunton campus.
Requirements
Essential qualifications
GCSE in:
- Englsih (grade 4-9)
- Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Respect for patients
- Good in confidentiality
About this company
We are a rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe. We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a midwife and clinical pharmacists.
Company benefits
Free parking NHS Pension No BH or weekend working Staff social events
After this apprenticeship
This post comes with the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.
The successful applicant will benefit from in-house and external training, annual appraisal and the opportunity to join the NHS Pension Scheme.
Ask a question
The contact for this apprenticeship is:
BRIDGWATER AND TAUNTON COLLEGE
Tash Astill
business@btc.ac.uk
The reference code for this apprenticeship is VAC1000279860.
Apply now
Closes in 10 days (Tuesday 15 October at 11:59pm)
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