Learning and Development Apprentice

Summary

MTR Elizabeth line (MTREL) have an exciting opportunity for a Learning & Development Apprentice working in the Engagement and Development team within the People Function. You will take on a range of tasks and activities to support the development of individuals across MTREL in line with our company culture and values.

Annual wage: £25,300.60 a year
Minimum wage rates (opens in new tab)
Training course: Learning and development practitioner (level 3)
Hours: Monday - Friday, 09:00 - 17:00.
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be set objectives to engage with different teams to support their development and therefore will work across all MTREL business functions. You will develop your own skills to enable you to deliver a number of core training courses on a regular basis as well as delivering some short and long-term projects.

The successful candidate will be supported on an 18-month apprenticeship programme, studying for the Learning and Development Practitioner (Level 3) Apprenticeship. The apprenticeship will develop your understanding of the foundation level theories that underpin effective learning and group behaviour whilst exploring the impact different learning delivery channels have when contributing to effective learning.

This understanding will allow you to:

Identify and analyse learning needs
Design, construct, and structure training resources to meet a variety of needs
You will develop a range of skills to enable you to deliver a number of core training courses on a regular basis as well as delivering some short and long-term projects

Where you’ll work

MTR Elizabeth line, 63 St Mary Axe, London

EC3A 8AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Learning and development practitioner (level 3)

Equal to A level

Course contents

Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.

Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.

Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.

Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.

Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate

Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:

Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)

Training/Learning design: Planning programmes / sessions / modules

Training/Learning design: Selecting appropriate delivery methods

Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)

Training/Learning design: Developing materials and resources to support learning.

Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.

Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion

Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.

Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.

Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.

Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.

Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.

Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.

Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.

Evaluation: Apply techniques to analyse the impact of training from learners’ experience.

Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.

Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.

Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.

Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.

Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.

Your training plan

On successful completion of the End Point Assessment, you will be awarded the Learning and Development Practitioner (Level 3) Apprenticeship Certificate from the Institute for Apprenticeships and Technical Education (IfATE)

You’ll be supported with regular 1:1 contact and progress reviews from a dedicated, experienced coach to keep you on track, review your portfolio and check your knowledge, skills, and behaviours so you are fully prepared for your End-Point Assessment.

You’ll also get dedicated study time as off-the-job learning, this includes face-to-face workshops, coaching, mentoring, self-directed study/research and project work.

You will have access to an integrated learning system with everything in one place including all online learning, a library with access to books, journals, case studies, study support and specialist insights and the ability to track progress and off-the-job learning hours, view your progress reviews and upload portfolio evidence.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A–C or 9–4)
ICT (grade A–C or 9–4)
Maths (grade A–C or 9–4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

MTR Elizabeth line (MTREL) is an award-winning UK train operator delivering the Elizabeth line for London. At MTREL, we believe in the power of London’s railway network to connect families, friends, colleagues and communities. We were awarded the Elizabeth line concession by Transport for London (TfL) in July 2014, initially operating services under the interim TfL Rail branding, connecting Paddington to Reading and Heathrow in the west, and Liverpool Street with Shenfield in the east. In May 2022, the new Central Section was opened by Her Majesty the Queen, officially launching the new Elizabeth line and offering passengers a new way to travel initially between Paddington and Abbey Wood via Liverpool Street. The Elizabeth line is the most significant addition to London’s transport network in a generation, providing new journey options, cutting travel time and supporting regeneration across the capital. We are incredibly proud to be part of this transformative new railway, providing world-class customer service and performance.

http://www.mtrel.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Typical Career Routes:

Learning and Development Facilitator

Ask a question

The contact for this apprenticeship is: