Facilities Services Operative Apprentice

Summary

Under the Head of School/Senior Manager you shall provide an efficient, effective, healthy and safe range of Site Management Services. This will include responsibility for proper cleaning, monitoring of cleaning standards, maintenance and security of the school/education premises and facilities and any other duties arising from the premises.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday – Friday (Monday - Thursday) AM Shift: 06:30 - 10:30 PM Shift: 15:00 - 18:30 Friday: 15:30 - 18:30
37 hours a week
Possible start date: Friday 29 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties Include:

To be responsible for the keyholding, security and health and safety aspects of the premises and its content (including keyholding)
To form part of the emergency standby team providing emergency access to the school site
Lock/unlock school buildings and areas
Assist with regular security checks
Operate alarm systems where appropriate
Cover lettings when necessary
To uphold and comply with the security provisions of the Health & Safety at Work Act 1974 and any other relevant legislation or Schools Policies and procedures relating to Health & Safety at work
Assist with repairs e.g. minor plumbing, changing light bulbs, unblocking drains, repairing furniture
To ensure that all services, (heating, lighting and plumbing) are operating to satisfactory standards
Collect and assemble waste for collection
Undertake cleaning duties including graffiti removal, litter-picking
Undertake emergency cleaning duties
Undertake routine “client” tasks in connection with premises-related contractors, e.g. cleaning, grounds maintenance
To be responsible for all contractors undertaking cleaning and maintenance work. To monitor operations and submit written reports when required
To ensure high standards of cleaning and maintenance throughout the premises
Provide emergency access to the school site
Undertake activities to maintain safe and clean external environment e.g. gritting
To assist in the development, organisation and preparation of facilities for a varied programme of activities and events on the premises including porterage, receipt of deliveries and lettings
Effectively manage and administer activities relating to letting and all other site services in accordance with the Lion Academy trust practices and procedures
To arrange and assist with the movement of furniture, equipment and materials as required, to satisfy the needs of varied site activities in accordance with the Health and Safety Policy
To work those hours required by the nature of the service including evenings
To be reasonably available the weekend duties and to attend emergencies during evenings and weekends. To hold site keys as required

Where you’ll work

Limebrook Primary School and Nursery

Tempest Road

Maldon

Essex

CM9 6NE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

Facilities Services Operative Apprenticeship, to include:

Level 2 Facilities Services Operative
Functional Skills (as required)
Employment Rights and Responsibilities
PLTS
Blended on/off the job training and location to be confirmed

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Team working
Initiative
Non judgemental
Patience
Worked with children
Can maintain confidentiality
Promote the ethos
Able to travel

Other requirements

The Apprentice will need to be available and willing to work evenings and weekends. Able to travel to all sites of the Lion Academy Trust. Able and willing to assist with/attend call-outs out of hours within twenty minutes

About this company

The Lion Academy Trust was established in 2012 and has grown to run schools in London, Essex and Wellingborough. As a values-driven multi-academy trust, our moral foundations are the basis for the successes we have achieved Our latest school will open in September 2024 - with places on offer for all nursery aged children (0-5) and for children starting primary school in Reception. We will offer 30 places in Reception and up to 56 places in the nursery - with extended hours and wrap-around care being on offer from the first day to support local, working parents who are looking for a convenient, quality-based childcare service to meet their needs.

https://www.lionacademytrust.net/ (opens in new tab)

After this apprenticeship

Possible permanent employment once completed the Apprenticeship

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Leon Black

Leon.Black@essex.gov.uk

The reference code for this apprenticeship is VAC1000279838.

Apply now

Closes in 2 days (Monday 25 November at 11:59pm)

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