Practice Administrator Apprentice
SENSE ABILITY THERAPY LIMITED
Newton Abbot, TQ12 5TN
Closes in 13 days (Friday 18 October at 11:59pm)
Posted on 2 October 2024
Contents
Summary
The Practice Administrator shall be responsible for the efficient, effective and safe administrative management of the Practice, and support the well-being of clients, carers and staff, and the successful smooth running of the Practice. The role involves covering reception duties; greeting clients, liaising via phone and email and taking bookings.
- Annual wage
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£9,984 a year
Minimum wage rates (opens in new tab)
Pay reviewed after 6 months
- Training course
- Business administrator (level 3)
- Hours
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Monday to Thursday, 9.00am to 4:30pm.
30 hours a week
- Possible start date
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Monday 4 November
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
1. Clinical Director support and Administrator:
- Compile the agenda for all meetings
- Convene, attend, participate in and be responsible for the minutes of meetings when required
- Organise and participate in staff meetings, sharing of information across staff
- Arrange all administration regarding the Health and Safety, HR, students and volunteers
- Support the Clinical Director in matters relating to admin management
- Be responsible for diary overview and assisting staff with time management
2. Personnel and Health & Safety Management:
- Assist with the induction of employees, ensuring that initial Health and Safety instruction is provided
- Ensure all administration records required are completed in an accurate and timely manner
- Ensure all appointments, services and invoices are inputted correctly onto Powerdiary on a weekly basis
- Check accuracy of all associate invoices
- Ensure all Health and Safety statutory obligations and legislation are adhered to
- To undertake disability assessments and Health and Safety assessments and reviews, including the recommendation and implementation of improvements
- To maintain records of staff training and appraisals and initiate reminders to Senior staff when appraisals/training are due
- To ensure appropriate staff working times versus breaks are in place to avoid overwork but maintain financial viability
- To liaise with associate staff re-appointments, billing, clinic developments and paperwork
- To maintain files relating to insurance and the maintenance of essential Practice contracts, including PAT testing, equipment servicing/maintenance and liaise with the Director re-costs
- Communicate agreed Practice Policy to staff and introduce systems to support such policies
- Support staff to ensure an effective appraisal/personal development system and any resulting training or disciplinary procedures
- To support the Director to ensure fair and consistent application of all personnel policies and procedures, including disciplinary and grievance procedures, ensuring the Practice meets its legal obligations
- To support the maintenance of an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging appropriate holiday cover and supervision and liaise with staff to provide satisfactory cover for same
- To administer all systems for fair employment and equal opportunities
- To liaise with the Clinical Director when required for non-routine personnel or administration queries
3. Clients:
- To support the Practice complaints procedure including taking complaints and reporting to the Clinical Director, recording complaints, periodically reviewing Practice systems and improving procedures in line with statutory requirements and general efficiency as directed by Clinical Director
- Support the updating of Practice notices and ensure that appropriate information is available to clients
- Support the staff in any difficult contact with clients
- Liaise with clients for new enquiries, bookings, invoicing and general enquiries as required
- Ensure information and costs are sent ahead of each block of exercise class and confirm numbers to clinicians
4. General Management
- Ensure hourly rates are in line with current legislation
- Ensure compliance with all statutory and legal regulations
- Ensure security of personnel and property
- Be responsible for supplies, both clinical and administrative
- Manage internal presentation of the clinic, reporting/organising repairs/maintenance as needed and report to Clinical Director
Where you’ll work
Totnes Road
Ipplepen
Dainton Golf Club
Newton Abbot
TQ12 5TN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH DEVON COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
In the workplace:
- Practice software management
- Invoice management
- Customer service skills
- Time management and prioritisation skills
- Team working
- Health and Safety practices
- Risk assessment
- Data collection and social impact measurement
- Confidentiality and GDPR procedures and policies
In college:
- Personal responsibilities and working in a business environment
- Working with and supervising others
- Managing information and producing documents
- Providing and maintaining administrative services
- Developing and evaluating own performance at work
- Communicating in a business environment
- Customer service skills
- Policies, procedures and legislation
- Effective team working
- Problem solving
More training information
- You will attend weekly Off-The-Job college sessions at South Devon College, Vantage Point, Paignton, to facilitate your apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
Other requirements
Other requirements of the post include: Able to get to Clinic independently, Enhanced DBS check, Will involve meeting and communicating with people with significant disabilities and life altering health conditions. Work address is subject to change in the next few months - will be within 10 miles of above address.
About this company
Sense Ability Therapy CIC provides physiotherapy, rehabilitation and education to adults with neurological and other long term health conditions. Based near Newton Abbot and Torquay in Devon.
After this apprenticeship
- Work towards Practice Management Qualification. Administrative work in GP practices/other health clinics and NHS.
Ask a question
The contact for this apprenticeship is:
SOUTH DEVON COLLEGE
Caroline Field
carolinefield@southdevon.ac.uk
The reference code for this apprenticeship is VAC1000279721.
Apply now
Closes in 13 days (Friday 18 October at 11:59pm)
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