Customer Service Practitioner apprentice
Cornwall College Further Education Corporation
St Austell, PL25 4DJ
Closes in 6 days (Monday 28 October at 11:59pm)
Posted on 1 October 2024
Contents
Summary
The Cornwall College Group are offering an exciting opportunity to join their dynamic team as a Customer Service Practitioner apprentice! Gain the knowledge, skills and behaviours to start your career and gain a qualification in Customer Service.
- Annual wage
- £13,520 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.00am - 3.30pm.
32 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is a hybrid role where you will be spending majority of your week working in the college canteen ‘The Bay’ serving customers and supporting the team with day to day tasks.
One day a week will be spent supporting on reception, answering phones and helping customers face to face.
Once a fortnight you will attend the college as a student to study the Customer Service practitioner qualification.
Typical duties include:
- Regular customer contact
- Serving Food
- Taking payments
- Assisting with morning prep (not cooking)
- Stock Rotation
- Liaising with suppliers
- Answering phones
- Welcoming and processing visitors
Where you’ll work
St Austell College
Tregonissey Road
St Austell
PL25 4DJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CORNWALL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- You will be working towards a Level 2 Customer Service Apprenticeship Standard qualification
- The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
- You will be required to attend St Austell College fortnightly, with some elements of the course are delivered online
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Cornwall College has campuses in Camborne, Newquay and St Austell and also as part of The Cornwall College Group, has specialist land-based and marine partner colleges, Duchy College, Bicton College and Falmouth Marine School across the region. We also have a dedicated Engineering Skills Centre in Plymouth, a Professional Skills Centre at St Mellion Resort and a training partnership with the world famous Eden Project. We offer the widest range of specialist vocational training for everyone in Cornwall and beyond.
After this apprenticeship
- An apprenticeship in Customer Service can open doors to a range of careers in a variety of industries
Ask a question
The contact for this apprenticeship is:
CORNWALL COLLEGE
Holly
01209616452
The reference code for this apprenticeship is VAC1000279629.
Apply now
Closes in 6 days (Monday 28 October at 11:59pm)
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