Business Admin Co-Ordinator Apprentice

WHARTON NATURAL INFRASTRUCTU RE CONSULTANTS LTD

Warwickshire, B96 6EW

Closes in 21 days (Sunday 27 October at 11:59pm)

Posted on 30 September 2024

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Summary

We are seeking Business Coordinator to join our team. The ideal candidate will be responsible for managing phone calls, securing instructions on quotations, excelling in client communications, and undertaking general office administration tasks. This role is crucial for driving our sales efforts and ensuring excellent customer service.

Annual wage
£24,000 a year

Minimum wage rates (opens in new tab)

Salary range £24-£32,000 Additional pay: •Performance bonus

Training course
Business administrator (level 3)
Hours
Monday-Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Sunday 10 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities

  • Handle incoming and outgoing phone calls with professionalism and courtesy.
  • Secure instructions on quotations by effectively communicating with potential and existing clients.
  • Update and provide improvements to our management systems including CRM (Hubspot), Project Management (Monday.com) and Accounts (Xero).
  • Preparing and sending invoices via Xero
  • Build and maintain strong relationships with clients through
  • excellent communication skills.
  • Undertake general office administration tasks, including data entry, managing office supplies and taking meeting notes.
  • Prepare and follow up on sales quotes, ensuring timely and accurate responses.
  • Assist in the preparation of sales reports and analysis to track performance and identify opportunities.
  • Collaborate with other team members to ensure seamless customer service and support.
  • To be Fire Marshal
  • Contribute to the development of company documents and company initiatives.

Requirements

  • Proven strong experience in a customer service or sales role.
  • Exceptional communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Previous use of CRM systems, Project Management systems and Accounting software.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • A proactive and positive attitude with a passion for client satisfaction.

Where you’ll work

6 Chestnut Court, Jill Lane

Sambourne

Warwickshire

B96 6EW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    This apprenticeshipship will be supported by an level 3 Business Administration qualification provided by the apprenticeship college. This will be provided via workshops, IT specific session and theatre based learning through live remote sessions twice monthly. As well as internal training ongoing skills coach support will be provided.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    This role is great for someone who enjoys nature and all things outdoors as the business specialises in natural infrastructure.

    About this company

    Creating a future where we live in balance with and connected to nature, by increasing our understanding of natural infrastructure and guiding its enhancement in the places we live, work and play. Wharton are a team of talented arboricultural and ecological consultants, committed to improving the places where we live, work, and play.

    https://wnic.co.uk/ (opens in new tab)

    Company benefits

    Benefits: • Company events • Enhanced maternity leave • Enhanced paternity leave • Free parking • Health & wellbeing programme • Life insurance • On-site parking • Paid volunteer time • Work from home

    After this apprenticeship

    • Upon completion of the apprentice training there will be an opportunity to remain in a permanent vacancy.

    Ask a question

    The contact for this apprenticeship is:

    THE APPRENTICESHIP COLLEGE LTD

    Rochelle Wallace

    rochelle.wallace@theapprenticeshipcollege.co.uk

    The reference code for this apprenticeship is VAC1000279553.

    Apply now

    Closes in 21 days (Sunday 27 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.