Apprentice Operations Assistant

Summary

This is an exciting opportunity to work in a Dental Studio in the Central Operations Department in our Head Office to provide support to the practices via email and telephone and manage the day to day activities required.

Annual wage: £17,680 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday: 8.30am - 5pm with 30 minutes lunch break.
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensure that all pricelists are properly maintained across all operational platforms (i.e. Websites, Dentally)

Utilise various different reporting platforms (i.e. Dentally, MPC, Call reposts ETC) to collate data for business reporting which includes but is not limited to;

Weekly consolidated reports, therapist trackers, call reports, dentist productivity rankings, dentist pay audits and competitions tracking

Attention to detail is extremely important to ensure stats shared are accurate and delivered on schedule

Assisting the central operations team to carry out ad-hoc tasks and audits as and when required
Collating and building our weekly huddle company communications and submitting to the centre ops Manager for sign-off
Working with the Operations Coordinator to maintain the training trackers for our courses
Support the implementation of new operational processes and feedback any issues/areas for further development that may be required
Support the implementation of new operational processes and feedback any issues/areas for further development required.
Maintain and update the NHS Choices website on a quarterly basis
To abide by Damira values and ensure these are embedded into all interactions with colleagues and team members
To establish and maintain productive working relationships with all your colleagues and encourage teamwork wherever possible
To ensure a high level of professionalism is maintained in interaction with external organisations, groups and individuals
To take reasonable care of your own health and safety at work
To strive towards continuous, improve in all aspects of the role
To work closely with all departments and practice teams
To perform tasks as reasonably requested by the Central Operations Manager, Business Manager and the CEO

Where you’ll work

1st Floor

The High Barn Pinner Hill Farm

Pinner Hill Road

Pinner

HA5 3YQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Mircosoft

About this company

Established in 2003, Damira Dental Studios has grown from one small practice in Oxford to become a leading provider of high quality dental care across the UK. We offer a comprehensive range of treatments both through the NHS & privately. We have 42 dental practices across the UK within: Berkshire, Bournemouth, East Sussex, Hampshire, Hertfordshire, Isle of Wight, London, Norfolk, Oxfordshire, Staffordshire, Suffolk and Surrey.

https://damiradental.co.uk/privacy-policy/ (opens in new tab)

Company benefits

Statutory holiday entitlement increasing by one day per year completed to a maximum of 5 days.

After this apprenticeship

Can develop within the Central Operations Team

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000279487.

Apply now

Closes in 21 days (Sunday 27 October at 11:59pm)

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