Customer Service Apprentice
HORIZON VEHICLE MANAGEMENT LIMITED
Kettering, NN15 6XR
Closes on Wednesday 27 November
Posted on 27 September 2024
Contents
Summary
Fantastic opportunity to work for an outstanding company who has two decades of experience, your day will include, processing all mid term adjustments ,log and manage all claims, coordinate with your direct report and our broker placement executive in relation to the placement of policy renewals, no two days are the same.
- Annual wage
- £15,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9.00am - 5.00pm. Work from home on Fridays.
40 hours a week
- Possible start date
-
Wednesday 11 December
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Coordinate with your direct report and our broker placement executive in relation to the placement of policy renewals
- Respond to all inbound communications from clients including via telephone & email within SLA’s outlined by the business
- Coordinate with their finance department to ensure credit agreements are completed & finance defaults are managed with the client
- Process all mid-term adjustments, ensuring no client is left incorrectly covered
- Log and manage all claims liaising between client, underwriters and their supply chain
Our client believes in developing people who don’t necessarily come from an insurance background; therefore, no experience of insurance is required but the following experience is a must have:
- Experience working within a customer focused environment
- High accurate with a strong attention to detail
- A positive can-do attitude
- Confidence in answering the phone and speaking to people
- Eagerness to progress further
- Outgoing and positive personality
Where you’ll work
Regus house Unit 1-2 Grafton Court
Kettering Venture Park
Kettering
NN15 6XR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STARTING OFF LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this company
A prestigious company which has more than two decades of experience who work with an array of clients from private individuals to SME’s, to large corporate clients and the public sector. Now is an exciting time to join their company as they continue their rapid growth plans establishing themselves as the go-to place for commercial insurance. The successful candidate will be part of a small team and will be responsible for delivering an outstanding service across all after-sales functions including claims, mid-term adjustments, customer queries and renewals.
Company benefits
27 Days Annual Leave incl Bank Holidays, On-Site Parking, Free Coffee, WFH Strategy Flexible Working - Following probation period
After this apprenticeship
- Possible full time permanent position upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Lucy Harris
lucy.harris@startingoff.co.uk
The reference code for this apprenticeship is VAC1000279445.
Apply now
Closes on Wednesday 27 November
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