Customer Service Sales Apprentice
D P (BUILDING SYSTEMS) LTD
PERRY BARR, B42 2TX
Closes in 5 days (Friday 11 October at 11:59pm)
Posted on 26 September 2024
Contents
Summary
Our sales and customer service department act as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world class. The person filling this role promotes better relations for further business. Is this you? Apply!
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 08:00 - 17:00
40 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Learn sales administration by rotating through multiple sales office functions; customer service, calling new clients, calling existing clients
- Observe the sales process by assisting sales representatives as they win new business
- Practice and test sales strategies by calling existing and new clients. Maintain and develop relationships with clients
- Assist customers in providing them with information like product or service quotes
- Provide additional administrative support to senior sales staff
- Learn how to prepare quotes and pricing calculations for clients
- Learn how to use SAGE Software for order processing
- Updates job knowledge by participating in educational training
- Answer the telephone
- Respond to emailed customer enquiries
Where you’ll work
UNIT 4
TAMEBRIDGE INDUSTRIAL ESTATE
ALDRIDGE ROAD
PERRY BARR
B42 2TX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Apprenticeship Standard
- The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH
More training information
Classroom, remote, and workplace training TBC.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade Grade 4/C or Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Patience
- • Ability to be persistent
Other requirements
Can you get to this location easily, and ensuring you will be on time?
About this company
Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.
After this apprenticeship
- Full-time employment and further qualifications for related services within the business
Ask a question
The contact for this apprenticeship is:
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Melanie Judd
mjudd@protocolgroup.co.uk
01212367862
The reference code for this apprenticeship is VAC1000279321.
Apply now
Closes in 5 days (Friday 11 October at 11:59pm)
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