Apprentice Aftersales Advisor - Cleckheaton Ford
Stoneacre Motor Group
Cleckheaton, BD19 3TT
Closes in 25 days (Wednesday 30 October at 11:59pm)
Posted on 26 September 2024
Contents
Summary
Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 8.30am - 5pm
40 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Advise customers about necessary Service / Parts for routine maintenance / repairs.
Answer telephone queries and respond to customers’ needs.
Collect data from customers to facilitate and qualify the customer service or repair requirements.
Prepare repair order documents including pricing up parts required.
Deal with queries and complaints in a professional manner.
Demonstrate consistent good customer service.
Explain the work performed / parts requirements and the charges to the customer.
Adopt flexibility to meet the needs and demands of the business.
Maintain a safe working environment.
Where you’ll work
183 Bradford Road
Cleckheaton
BD19 3TT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DECIDEBLOOM LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Customer service practitioner level 2.
Functional skills if required.
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
- English Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.
After this apprenticeship
Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.
At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.
Ask a question
The contact for this apprenticeship is:
Stoneacre Motor Group
Rachel Harrison
Rachel.harrison@stoneacreacademy.co.uk
01405744201
The reference code for this apprenticeship is VAC1000279260.
Apply now
Closes in 25 days (Wednesday 30 October at 11:59pm)
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