Business Support Apprenticeship

Summary

We are looking to recruit an Apprentice to join our very busy and growing business. You will be working towards a Level 3 Business Administration Apprenticeship, will have a professional approach and be eager to commence a career.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

£12-500-16,000 subject to candidate skills and experience

Training course

Business administrator (level 3)

Hours

9am – 5.00pm - Monday – Friday. Hybrid working: 3 days in the office, 2 days at home (subject to change).

40 hours a week

Possible start date

Monday 4 November

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role presents a unique opportunity. It is a new and varied role that has the potential to evolve depending on the strengths of the individual and business needs. It will be underpinned by ongoing training and development, and you will have the tools and knowledge to proficiently carry out your duties and actively support members.

Duties:

Speaking to members, answering inbound and outbound telephone calls and emails
Handling queries, solving problems and finding solutions
Billing/invoicing and general administration
Proofreading
Data entry
Project coordination and administration
Assisting the general office with administration and other duties
Attendance and support at events

Where you’ll work

11a Riverside

6 Sunderland House

Sunderland Street

Macclesfield

SK11 6JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Good decision making
Proactive

About this company

The Exams Office is the leader in its field, supporting exams officers in their everyday role in schools and colleges. The Exams Office is a membership organisation providing the tools, resources and guidance to ensure the highest possible standards are maintained before, during and after the conducting of examinations/assessments in member centres. The Exams Office was founded, owned and run by former Department for Education employees who, between them, have extensive experience in the field of exams management and administration. Celebrating its 10-year anniversary this year, The Exams Office was launched in February 2014 and the proactive founders are ably supported by a team of staff with extensive experience across the education, finance, human resources, IT (including digital design and software engineering), and operations sectors. In 2021, The Exams Office played a pivotal role in the launch of the National Association of Examinations Officers, an organisation promoting the role of exam officers in and outside of schools and colleges. The Exams Office provides a range of services including: • A member helpline and online support • Online training and assessment to ensure members deliver to regulation and compliance • Resource materials and tools to support the management, administration and conducting of examinations/assessments in member centres • Specialist training to over 3000 exams officers and senior leaders each academic year, delivered by our expert team • National conference events attended by over 2000 exams officers with content delivered by experts from The Exams Office and in liaison with the Joint Council for Qualifications (JCQ) and its member awarding bodies • Exam supplies and classroom equipment, including exam desks, exam seating, classroom furniture, secure storage, assisted learning devices and digital clocks

After this apprenticeship

This is an exciting opportunity to join a growing business and to embrace all aspects of a robust administration role. It is a new position and an individual with enthusiasm, capability and the desire to work hard and do well will be best placed to progress within the business or, at the very least, complete their apprenticeship with sought after foundation skills and experience.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeship.recruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC1000279234.

Apply now

Closes in 24 days (Tuesday 29 October at 11:59pm)

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