Apprentice Housekeeper

Sandwell and West Birmingham Hospitals NHS Trust

West Midlands, B71 4HJ

Closes in 9 days (Tuesday 15 October)

Posted on 2 October 2024

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Contents

Summary

An opportunity has arisen for an Apprentice Housekeeper to join our professional, caring, friendly team on Critical Care. Previous experience as a housekeeper in a hospital setting is essential and the working pattern will be Monday to Friday. You will complete customer service practitioner level 2 apprenticeship during your contracted hours.

Annual wage
£23,615 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday (37.5 hours). Shifts to be confirmed.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The role of Housekeeper is vital for the smooth running of the department, and you will be responsible for supporting the nursing team with non-clinical tasks:-
  • ordering patient's food
  • help maintain a safe, clean, comfortable environment for patients and staff.
  • Be part of a  team for monitoring, ordering, and managing the storeroom supplies to ensure that the department is kept well stocked.
  • Be responsible for escalating appropriate environmental and equipment issues to the relevant departments.  

Where you’ll work

Sandwell Hospital

Lyndon

West Bromwich

West Midlands

B71 4HJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner level 2 qualification
    • Maths & English Functional Skills level 1 if required (and work towards level 2)
    • Statutory and manadatory training: i.e. Health & Safety, Fire, Moving & Handling, Food Hygiene

    Requirements

    Essential qualifications

    GCSE in:

    • Maths & English (grade 4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Team working

    Other requirements

    This role will involve using cleaning equipment and could involve moving items such as beds, cupboards and pushing meal trolley's across the site (from catering to ward areas). The role is cross site and you will be required to work to our new hospital, MMUH.

    About this company

    Sandwell & West Birmingham NHS Trust employs over 8000 staff. We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • On successful completion of the apprenticeship programme, this role will become a full-time permanent position, continuing on NHS agenda for change Band 2

    Ask a question

    The contact for this apprenticeship is:

    Sandwell and West Birmingham Hospitals NHS Trust

    Shakila Rasool

    Shakilarasool@nhs.net

    The reference code for this apprenticeship is VAC1000279079.

    Apply now

    Closes in 9 days (Tuesday 15 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    You must apply for this vacancy through NHS Jobs