Administrator Apprentice
Age UK Sunderland
SUNDERLAND, SR2 7AQ
Closes in 20 days (Friday 25 October at 11:59pm)
Posted on 25 September 2024
Contents
Summary
An exciting opportunity to join Sunderland’s largest local independent charity, providing help and support to the older people of the city. We’re looking for an enthusiastic person with great people skills to join our front of house team.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday (10:00AM-5:00PM with a 1 hour lunch break)
30 hours a week
- Possible start date
-
Wednesday 30 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Answer telephone enquiries.
·Act as a first point of contact to visitors to the Bradbury Centre.
·Welcoming visitors and using a sign in and out process.
·Manage initial enquiries, accurately record details in a CRM system and forward information to relevant staff.
·Contact service users to support service delivery.
·Booking of meeting rooms.
·Cash handling, issue of receipts and recording all payments received.
·Ordering of stationery and monitoring stock.
·Filing, photocopying and word processing within the general office as required including data input.
·Scan, save and dispose of documents as requested and in accordance with GDPR.
·Stamp and record all incoming mail and despatch to staff members and ensure that all outgoing mail is franked and processed accordingly.
·Maintain and update leaflet displays and monitor stock.
·To follow all organisational Safeguarding policies and procedures.
·To follow all GDPR procedures and principles.
·To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy.
·To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO.
Where you’ll work
BRADBURY CENTRE
GRANGE HOUSE
STOCKTON ROAD
SUNDERLAND
SR2 7AQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY OF SUNDERLAND COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
·L2 Customer Service Practitioner
·Safeguarding Training
· CharityLog Training (CRM system)
All training will be completed on site at the Bradbury Centre.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 9-4 or A*-C)
- Maths (grade Grade 9-4 or A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Team working
About this company
Age UK Sunderland is a strong, local and independent charity run by and for the people of Sunderland. We support older people throughout the city through the provision of quality services and by campaigning on issues that affect them. Age UK Sunderland aims to promote the well-being of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence.
https://www.ageuk.org.uk/sunderland/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possibly a full time permanent employment upon successful completion of apprenticeship or progression onto a L3 apprenticeship.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC1000279058.
Apply now
Closes in 20 days (Friday 25 October at 11:59pm)
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