IT Support Apprentice
Genmar
Unit 12, CM23 5NZ
Closes in 17 days (Tuesday 22 October)
Posted on 24 September 2024
Contents
Summary
You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system.
- Annual wage
- £17,992 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 08:45 - 18:00
40 hours a week
- Possible start date
-
Tuesday 29 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As part of our dynamic technical support team, you will collaborate with experienced colleagues to respond to IT incidents reported by customers, ensuring timely and effective solutions to their technical issues. This is a customer-facing role, where you will be at the forefront of maintaining and enhancing customer satisfaction through excellent communication and problem-solving skills. No two days will be the same, as you will encounter a variety of IT challenges, ranging from simple fixes to more complex technical issues.
You will thrive in our fast-paced and busy IT support desk environment, making it an ideal opportunity for individuals eager to begin their careers in IT. You will play a crucial role in diagnosing and resolving incidents related to software, hardware, network infrastructure, and cloud technologies. In addition to troubleshooting, you will be responsible for documenting solutions, escalating issues where necessary, and ensuring a smooth experience for our customers.
Key Responsibilities:
- Respond to customer-reported IT incidents via phone, email, or support tickets
- Troubleshoot and resolve issues related to software, hardware, network, and cloud systems
- Work alongside internal teams to escalate and resolve complex issues
- Provide clear, empathetic communication and technical guidance to non-technical customers
- Document technical issues and solutions in a ticketing system
- Continuously improve your technical knowledge and skills through on-the-job learning
- Contribute to the overall improvement of IT support processes and customer service quality
Where you’ll work
Unit 12
CM23 5NZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Information Communications Technician Apprenticeship L3 including Functional Skills in maths and English
Requirements
Desirable qualifications
Other in:
- None required (grade None required)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this company
Genmar support businesses in the South East of England since 1996 to simplify, streamline and secure their IT systems. They provide both outsourced IT Support and Managed IT Services. Affectively, they act like an internal IT department for your business. From answering tech support calls to helping to plan your IT strategy and everything in-between.
After this apprenticeship
Ongoing Training and Development
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000278817.
Apply now
Closes in 17 days (Tuesday 22 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.