Apprentice Bereavement Service Assistant
Tunbridge Wells Borough Council
Kent, TN1 1RS
Closes in 24 days (Wednesday 30 October)
Posted on 25 September 2024
Contents
Summary
We are a busy office delivering excellent customer service to our users and stakeholders. The post holder will work as part of a team and will support the administration across the crematorium and cemetery.
- Annual wage
- £20,048.08 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Thursday, 8.30am - 4.30pm.
Friday, 8.30am - 4.00pm
30 min unpaid lunch break.
20% paid time during working week to complete learning.
37 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are looking to recruit an enthusiastic Bereavement Service Apprentice to support our busy office. The role will be varied, and you will work as part of the team to ensure the smooth running of the office, which will result in providing excellent customer service to our applicants and stakeholders.
Main Duties:
- You will provide support to customer enquires face-to-face, by telephone, email, or letter
- Data input of records into crematorium and cemetery database
- Process applications for cremations, burials and memorials
- Liaise with stakeholders and advise process
- Prepare documents
- Learn about the Local Authority and its dedication to public needs.
- Work with maps of cemetery and plot/mark graves
- Checking new memorials in cemetery
- Schedule appointments and services in electronic diary
- Participate in staff meetings and take minutes
- Educating customers on our services and products
- Take electronic payments
- Complete outside training to support the department.
- Collating outgoing post
- Receipting of cremated remains intake and removal
- Ancestry searches
- Ordering stationery and supplies
- Full office support
- Learn to multitask and being ready to perform other tasks when required
- Create procedure notes and keep them updated
Where you’ll work
Town Hall
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1RS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KENT COUNTY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Business Administrator Level 3 Standard
- On-the-job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 9-4 (A*-C))
- Maths (grade 9-4 (A*-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Friendly
- Empathy
Other requirements
Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - There is a bus stop outside Cemetery entrance. Bus number 285 from Speldhurst to Hawkenbury via Tunbridge Wells Railway Station.
About this company
Local Council with many departments and Bereavement Service is one of the front-line services and works out of the Kent and Sussex Crematorium.
After this apprenticeship
- Potential for full time employment for the right candidate
- Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment - Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Ask a question
The contact for this apprenticeship is:
KENT COUNTY COUNCIL
Kent Training and Apprenticeships Business Support Team
KT&A@kent.gov.uk
0800 731 4297
The reference code for this apprenticeship is VAC1000278814.
Apply now
Closes in 24 days (Wednesday 30 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.