IT Support Technician Apprentice
SERVERHOUSE LTD
Fareham, PO15 5TX
Closes in 25 days (Thursday 31 October)
Posted on 26 September 2024
Contents
Summary
PETA are proud to be working with ServerHouse to support them with the recruitment and training of a new IT Support Technician Apprentice. The successful applicant will join the team at their office in Fareham and work Monday to Friday on a shift pattern.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
5-day rotation - Shift working Shift pattern will be: - 5 mornings (6:45am to 15:00), then 5 days off - 5 late afternoons (13:45 to 22:00), then 5 days off - 5 nights (21:45 to 7:00), then 5 days off.
32 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year 10 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre with connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones.
Receive on the job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at ServerHouse will allow you to gain unique skills and have job progression opportunities for the future.
At ServerHouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.
If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.
About the role:
Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern:
- Managing networks
- Repositioning a frequency on a long range Wifi antenna
See a remote link to a location is offline, choose a new frequency - Log in to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults
- Use ticketing system to communicate to customers
- Answer customer queries & fixing issues as part of a team
Night shifts:
- Troubleshooting fibre optic connectivity in Europe, Malta and Brazil
- Raising tickets when the network management indicates that fibres/services are down
- You would be liaising with Global Carriers such as Lumen, GTT, Colt and Zayo
5 day rotation- Shift working:
Shift pattern will be:
- 5 mornings (6:45am to 15:00), then 5 days off
- 5 late afternoons (13:45 to 22:00), then 5 days off
- 5 nights (21:45 to 7:00), then 5 days off
32 hours of 40-hour week – this allows the 5-day rotation (18+ only due to night shifts).
Where you’ll work
14 Brunel Way
Segensworth
Fareham
PO15 5TX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PETA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at ServerHouse combined with 25 days of off the job training at the PETA training centre in Cosham.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Problem solving skills
- Patience
- Willing to learn
- Positive outlook
- 'Have-a-go' attitude
- Willing to double check work
- Good working under pressure
Other requirements
Benefits: Work directly with experienced IT Architects and Engineers. No limits to progression advancement. Friendly atmosphere and relaxed environment. Secure parking inside our Data-centre.
About this company
Serverhouse Group of companies have been at the forefront of Internet Technologies in the South East. They manage Data Centres, device servers, firewalls and networks. The internet consists of technology companies such as EE, British Telecom, Vodaphone and foreign telecoms operators too. Serverhouse also extend fibre optics that they own and install to buildings. They operate high powered Wi-fi networks, and some of their customers with their internet connectivity may also purchase VOIP phones and use their engineers to troubleshoot, install and maintain these. Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible. We look forward to receiving your application!
https://www.colo-x.com/data-centre/serverhouse-fareham-data-centre/ (opens in new tab)
After this apprenticeship
- Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future. There are no limits to progression advancement.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC1000278791.
Apply now
Closes in 25 days (Thursday 31 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.