Apprentice Workforce Management Administrator (HC-One Limited)

Summary

HC-One are recruiting for an enthusiastic Business Administration Apprentice to join our Workforce Management Team. You will provide administrative support ensuring the effective delivery of Workforce Management services to HC-One colleagues.

Annual wage

£19,500 a year

Minimum wage rates (opens in new tab)

Wage will be £10 - £11.44 depending on age.

Training course

Business administrator (level 3)

Hours

Monday - Friday – 9.00am – 5.00pm

37 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include, but are not restricted to:

Undertake a variety of tasks as a member of the workforce management team to ensure homes have access to the systems and services needed to operate the home, whilst studying towards a vocational qualification.
Assist in the development and maintenance of the HC-One time and attendance system.
Support Workforce Management Co-ordinators with the validation of rostering on our selected time and attendance tool in line with HC-One requirements. Support with adding rosters onto the system where required.
Support the Workforce Management team with analysis on the home utilisation and maintain data quality.
Supporting homes/areas when co-ordinators are on leave or need additional support.
Learn how to ensure clear, accurate and timely communication via all channels e.g. Telephone & E-Mail.
Build relationships with Operations, Support Teams and external organisations.
Ensure our time and attendance system is accurate and up to date, make amendments and ensure any updates to the system are communicated to all relevant users.
Liaise with and provide support for Workforce Management Co-ordinators and Workforce Manager to develop awareness of HC-One’s workforce processes and practices.
Prepare documents and reports for meetings. Take, produce and distribute minutes post meeting.
Answer and respond to workforce queries, conveying messages, requests and changes to training requirements, keeping logs and message books as required.
Maintain training documentation to support the wider team.
To be proactive in helping to improve the quality of our services and support functions.
To understand the nature and ethos of the company’s delivery of care services in both its business and care aspects.

Where you’ll work

Southgate House

Archer Street

Darlington

County Durham

DL3 6AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided to achieve the following qualifications:

Level 3 Business Administrator Apprenticeship Standard

Training will take place weekly, on a ½ day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4+/ C+)
maths (grade 4+/ C+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at DL3 6AJ. This is an office-based role with hybrid opportunity upon initial training completion, access to a suitable working location is required when working hybrid.

About this company

At HC-One, kindness is more than a word, it's a belief that caring for people means caring about what matters most for them. Whether it's residential, dementia or nursing care, our actions and choices are guided by a heartfelt desire to support those in our care to live better each moment of every day. We offer professional residential, nursing and specialist dementia care for older people. We aim to be the first-choice care home in each community for Residents and colleagues; we will achieve this mission through providing the kindest possible care to Residents in 270 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and jolly people who have an affectionate understanding of our Residents and their individual needs. If you would like to be part of the team that provide the kindest possible care to Residents, find out about our current opportunities.

http://www.hc-one.co.uk (opens in new tab)

Company benefits

25 days annual leave. GP online - providing around the clock GP consultation. Colleague discounts – Access to over 1600 high street discounts. Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme.

After this apprenticeship

Full time employment upon completion of apprenticeship depending on vacancy being available.

Ask a question

The contact for this apprenticeship is:

DARLINGTON BOROUGH COUNCIL

Graham Curry

graham.curry@darlington.gov.uk

07949845325

The reference code for this apprenticeship is VAC1000278623.

Apply now

Closes in 9 days (Tuesday 8 October at 11:59pm)

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