IT Support Technician Apprentice
City of Sunderland College
Tyne & Wear, SR3 4AH
Closes in 25 days (Wednesday 30 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
As an IT Support Apprentice, you will collaborate with senior technicians and engineers, taking charge of the maintenance and configuration of our IT equipment. Your commitment to technology, coupled with exceptional organizational, administrative, and communication skills, will set you apart.
- Annual wage
-
£12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
£12347 - £22071 Per Year depending on experience.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Thursday 8:30AM – 4:30PM Friday 8:30AM-4:00PM
37 hours a week
- Possible start date
-
Monday 4 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Providing technical support to customers both internal and external
· Establishing and diagnosing ICT problems/faults
· Establishing and diagnosing ICT problems/faults
·Support the roll out of upgrades or new systems or applications.
· Address IT issues by prioritising in response to customer service level agreements.
· Supporting a range of Computer Operating Systems including Windows 10, Windows 11, Mac OS, Chrome OS & IOS.
Supporting Office 365 & Google Workspace
Where you’ll work
Bede Centre
Durham Road
Sunderland
Tyne & Wear
SR3 4AH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY OF SUNDERLAND COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Information Communication Technician.
Training will be given at Bede Campus.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9 Or Equivalent)
- Maths (grade 4-9 Or Equivalent)
Desirable qualifications
GCSE in:
- IT (grade Level 2 or Equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
Will involve a lot of Manual Handling of IT Equipment.
About this company
At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
https://educationpartnershipne.ac.uk/ (opens in new tab)
Company benefits
37 Days Holiday not including bank holidays.
After this apprenticeship
Position could turn into a Full Time, Permanent IT Support Technician post.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC1000278448.
Apply now
Closes in 25 days (Wednesday 30 October at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.