Customer Service Apprentice
WHS Plastics Brierley Hill Ltd
West Midlands, DY5 2LA
Closes in 26 days (Thursday 31 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
Working closely with internal and external customers, meeting deadlines, and dealing with customer queries. Understand the products or services that are available from the organisation and keep their knowledge up-to-date.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday - 08:00 -16:30. Friday - 08:00 - 13:30.
37 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include
- Answering telephone queries
- Updating customer portals
- Creating pick lists
- Arranging transport - collection and delivery
- Shipment Processing
- Competent use of the company EPR system
- General customer services ddministration
Where you’ll work
Thorns Road
Brierley Hill
West Midlands
DY5 2LA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
P.T.P. TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
More training information
- Customer Service Practitioner Level 2
- Functional Skills may be required if necessary
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Good Timekeeping
- Honesty
Other requirements
How will you travel to work?
About this company
WHS Plastics, founded in 1933, is a wholly owned business of the Smith family. During 2023 the acquisition of Xandor Plastics expanded the company to form a £200m group. With headquarters in Minworth, Sutton Coldfield, the group now employees more than 1700 skilled and experienced staff. WHS Plastics design and develop high quality ‘technical’ plastic components, assemblies and systems. This includes exterior and interior components that can be either painted or unpainted, EV battery components and functional black parts. We are experienced in providing customers with solutions through close partnerships are able to deliver complex commodities including just in time sequencing.
After this apprenticeship
To be decided upon completion of training.
Ask a question
The contact for this apprenticeship is:
P.T.P. TRAINING LIMITED
PTP Recruits
ptprecruits@ptp-training.co.uk
The reference code for this apprenticeship is VAC1000278443.
Apply now
Closes in 26 days (Thursday 31 October at 11:59pm)
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