IT Apprentice
ROUNDEL MANUFACTURING LIMITED
Tyne & Wear, NE38 9BZ
Closes in 20 days (Saturday 26 October at 11:59pm)
Posted on 23 September 2024
Contents
Summary
As an IT Apprentice, you will be responsible for providing support across our IT infrastructure. You’ll ensure colleagues receive prompt, professional service and work proactively to resolve and prevent IT issues. Your role will involve monitoring systems to identify potential problems and striving to continuously improve our IT services.
- Annual wage
- £16,575 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 8am to 4pm.
37 hours a week
- Possible start date
-
Wednesday 30 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Providing technical support by resolving queries either onsite, by phone, or via email
- Proactively monitoring systems to detect and prevent potential service incidents or outages
- Maintaining a high level of customer service in line with ITIL principles
- Taking ownership of user problems and handling them proactively.
- Logging all calls and maintaining accurate documentation within the IT Helpdesk system
- Responding to colleague enquiries, triaging their technical or application issues
- Escalating complex issues to the appropriate IT team member or third-party vendor promptly
Where you’ll work
5-8 Sedling Road Sedling Road
Wear Industrial Estate
Washington
Tyne & Wear
NE38 9BZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY OF SUNDERLAND COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Their training will be on site at Washington. They may visit our other site in Seaton Burn alongside an experienced IT member of staff.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The role may involve flexibility in working hours due to the completion of projects. The role may also involve assisting with IT issues in the factory. The factory is a working environment and can be dusty and noisy.
About this company
Roundel Manufacturing Limited is one of the premium suppliers to the UK’s house builders of bespoke kitchen, bedroom, bathroom and home study furniture. We are a family owned business with more than 50 years’ experience of working in this sector, successfully supplying from our manufacturing base at Washington in the North East of England. Roundel engage in the design, manufacture, supply and installation of affordable and luxury fitted furniture. The success of the company is based upon a policy to provide customers with a personal and professional service together with the flexibility to respond quickly to changes in market and customer trends.
After this apprenticeship
Full term position as an IT Technician.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC1000278336.
Apply now
Closes in 20 days (Saturday 26 October at 11:59pm)
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