IT Support Apprentice - Hurstpierpoint
Involve Selection Ltd
Hassocks, BN6 9UY
Closes in 27 days (Friday 1 November at 11:59pm)
Posted on 20 September 2024
Contents
Summary
We are working with a well-established IT support company based in Hurstpierpoint providing a range of IT support and cloud services to businesses and schools throughout Sussex. This apprenticeship will be to support the team with 1st line IT support and administration and will allow you to get involved with a lot of different exciting technologies.
- Annual wage
- £15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9am to 5pm. Total hours per week: 37.5.
37 hours a week
- Possible start date
-
Friday 8 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working as part of a team you will join a fast-growing busy IT company that provides technical support services to businesses, schools and colleges throughout the UK and support on IT, VOIP and everything else.
In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.
Throughout your apprenticeship, you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice.
Duties include:
- Answering calls and logging tickets
- Managing low-level tickets such as updates/maintenance, email account creation, password resets, imaging new devices and so forth
- Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the company networking infrastructure
Where you’ll work
1 Trinity Road
Hurstpierpoint
Hassocks
BN6 9UY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INVOLVE SELECTION LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Apprenticeship - Level 3 Information Communications Technician
- Functional Skills in maths and English if required
- BCS Award in Coding and Logic
- BCS Award in Business Processes
- Microsoft Technology Associate Networking Fundamentals
- BCS Award in Mobile and Operating Systems
- BCS Award in Cloud Services
All training will be delivered via a mixture of remote and guided blended learning, which will typically involve a split days’ worth of training over a week (at the discretion of the employer).
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
About this company
We are a specialist ICT Support company based in beautiful Sussex. Altogether we have years of experience in providing professional, high-quality, and cost-effective IT Support. Not only do we support businesses of any size but also individual and group home users. Furthermore, we have an extensive customer base and provide IT Support throughout the South of England and London.
After this apprenticeship
Full-time employment with is potentially on offer once the apprenticeship is complete, but this is ultimately at the discretion of the employer.
Other jobs may include:
- 1st & 2nd line support telecoms technician
- Cloud technician
- Communications technician#
- First-line support
- Help desk support
- IT field technician
- IT support analyst
- IT support officer
- Maintenance support technician
- Network field operative
- Network support Office
- IT technician
- Telecommunications technician
Ask a question
The contact for this apprenticeship is:
INVOLVE SELECTION LIMITED
James Brooklyn
james.brooklyn@vocate.training
07879 860578
The reference code for this apprenticeship is VAC1000278280.
Apply now
Closes in 27 days (Friday 1 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.