Junior Support Specialist Apprentice

Summary

The Junior Support Specialist will assist the wider team in delivering high-quality business assistance to clients or internal teams. This role is designed for individuals who are keen to develop their skills in problem-solving, customer service through practical experience and structured learning.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30 am - 5pm
37 hours a week
Possible start date: Sunday 30 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist in Customer Support: Support customers and team members via phone, email or Microsoft Teams, under the guidance of experienced team members.
Problem Diagnostics: Under the support and guidance of senior team members, help identify and troubleshoot common issues, looking into root cause’s and supporting in putting processes in place to resolve the issues.
Project Support: Support on projects for various departments within the business, meeting required deadlines to ensure the project is completed on time.
Training & Development: Participate in structured training programs to build knowledge in customer service & the products and services we offer.
Communication: Look to communicate efficiently with both customers and internal team members, ensure timely and effective responses.
Collaboration: Work alongside different teams such as Procurement, Operations,Finance, Sales to gain exposure to various areas of the business and understand the full lifecycle of our products and services.

Where you’ll work

UNIT 1

EXECUTIVE PARK

HATFIELD ROAD

ST ALBANS

AL1 4TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

OAKLANDS COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards a Level 3 Business Administrator apprenticeship standard. Online training with an optional face to face session once a month at Oaklands College with regular visits form your work coach to your place of work

Requirements

Essential qualifications

GCSE in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

Other requirements

Transport to and from office in St Albans is a necessity Line manager will be our Head of People & Culture 70 team members in St Albans, 85 across our Group There is a communal kitchen for lunch breaks, team members do go together (walk to Morrisons)

About this company

At Amthal, we believe that continuous investment and development in our people enables us to deliver excellence for our customers. So when you join our team, we’ll provide you with exceptional working conditions, including career progression opportunities and the flexibility to ensure a good work life balance. We’re proud to be one of the nation’s trusted security and fire protection partners. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.

http://www.amthal.co.uk (opens in new tab)

Company benefits

• Wellness & Employee Assistance Programme (EAP) • 25 days’ holiday, plus Bank Holidays, increasing to 35 days • A company culture that promotes work life balance • Team member of the month recognising outstanding contribution

After this apprenticeship

25% of our current team (71 team members) are a past or current apprentice, and we aim to keep on the right candidates in our workforce.
Finance Apprentice to Managing Director in 9 years
Admin Apprentice to Head of Operations in 8 Years
Admin Apprentice to Senior Operations Support Specialist in 5 Years
Admin Apprentice to Business Development Manager in 7 Years

Ask a question

The contact for this apprenticeship is:

OAKLANDS COLLEGE

Tracey Bassett

tracey.bassett@oaklands.ac.uk

07590229673

The reference code for this apprenticeship is VAC1000278102.

Apply now

Closes on Friday 31 October

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